Voice & Digital Virtual Agents

Give customers a true omnichannel AI digital and voice experience.

Start your digital transformation, with self-service natural interactions across digital and voice channels through a no-code set up.

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Self-learning bots at the service of customers and employees.

Enable AI Self-Service

Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.

Increase call and chat deflection

With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.

No-code configuration

Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.

Customization to your needs

Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.

No LLM account needed thanks to Imagicle tokens

No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.

Continuous learning from your knowledge

Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.

Enable AI Self-Service

Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.

Increase call and chat deflection

With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.

No-code configuration

Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.

Customization to your needs

Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.

No LLM account needed thanks to Imagicle tokens

No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.

Continuous learning from your knowledge

Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.

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Automate both Voice & Digital conversations.

Voice

Phone lines available with no waiting times 24/7.

When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.

Digital

Answer all quick questions automatically, 24/7.

Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.

EXPERIENCE THE DEMO

Voice

Phone lines available with no waiting times 24/7.

When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.

Digital

Answer all quick questions automatically, 24/7.

Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.

EXPERIENCE THE DEMO

Try the Digital Virtual Agents yourself.

Enjoy a self-service interactive demo tailored to the sector you work in.

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Integrated with the solutions you love.

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Let's have a chat!

Our experts are ready to answer your questions and guide you through the best solution for your business.

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Voice & Digital. Covering all scenarios.

Calls are the most natural way of conducting business, and chatting is increasingly popular as well. Automate conversations via phone, WhatsApp, website chat, Telegram, Messenger, SMS, and more.

Human-like.

No one likes staticky bots that can’t understand what we’re saying. Imagicle Virtual Agents, both chat and digital, sound just like humans.

Escalation. The perfect human + AI balance.

Upon request, the system can switch to a live agent. This allows agents to focus on prioritary or complex matters, while bots take care of the most common requests.

Imagicle Smartflows. Where the magic happens.

Easily build, customize, train and modify your Virtual Agents on Imagicle Smartflows, a no-code designer with live testing. Features a flow editor with semantic analysis and integration with different LLM models. Can be synced with CRM/ERP/HR backend systems and your knowledge base.

LLM? With Imagicle tokens, the choice is yours.

Imagicle Virtual Agents can be based on the LLM you choose. Llama, GPT, Claude, and more; even interchangeably. This is thanks to the Imagicle tokens, giving you access to LLMs without an account. Want to have one? You can still do it.

Boost CX and EX without replacing your existing platform.

Imagicle Virtual Agents fully integrate with your existing calling platforms, CRMs, knowledge base and more. Enjoy a seamless integration, all you have to worry about is setting up your workflows.

Try them yourself.

Nothing like first-hand experience to understand the power of a product. Enjoy a self-service demo in your sector to get a taste of the Virtual Agent experience.

EXPERIENCE THE DEMO

Want to talk about it?

Book a meeting with our experts and discuss your use cases in depth.

Book a meeting

Get the most out of it.

Imagicle Virtual Agents is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

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Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

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Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Attendant Console

Advanced Queueing

Auto Attendant

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Discover ImagicleCare