Voice & Digital Virtual Agents

Give customers a true omnichannel AI digital and voice experience.

Start your digital transformation, with self-service natural interactions across digital and voice channels through a no-code set up.

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Self-learning bots at the service of customers and employees.

Enable AI Self-Service

Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.

Increase call and chat deflection

With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.

No-code configuration

Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.

Customization to your needs

Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.

No LLM account needed thanks to Imagicle tokens

No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.

Continuous learning from your knowledge

Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.

Enable AI Self-Service

Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.

Increase call and chat deflection

With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.

No-code configuration

Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.

Customization to your needs

Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.

No LLM account needed thanks to Imagicle tokens

No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.

Continuous learning from your knowledge

Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.

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Experience Virtual Agents first-hand.

Always ready when customers need you

Virtual Agents streamline routine requests, providing instant customer assistance 24/7, without the hassle of waiting in line, navigating IVR menus, or dealing with multiple operators.

VOICEBOT DEMO

CHATBOT DEMO

Speak your customers’ language.

Our multilingual system overcomes language barriers by detecting and managing calls in the customer's language, ensuring effective communication every time.

VOICEBOT DEMO

CHATBOT DEMO

Effortlessly manage FAQs.

Virtual Agents seamlessly manage FAQs with a simple integration to your knowledge base, transforming into expert consultants without any training, able to provide all necessary service details without the need for extensive research on the user’s part.

VOICEBOT DEMO

CHATBOT DEMO

Streamline information access.

Virtual Agents integrate with enterprise systems to quickly retrieve personal information and documents when customers request them, enhancing efficiency while ensuring compliance with regulations like GDPR and HIPAA.

VOICEBOT DEMO

CHATBOT DEMO

Book effortlessly and accurately.

Virtual Agents can manage organization’s and colleagues’ calendars, allowing users to check real-time availability and schedule appointments in self-service, reducing errors and expediting bureaucracy.

VOICEBOT DEMO

CHATBOT DEMO

Quickly diagnose and escalate.

Virtual Agents carry out support issue diagnostic and resolution with a personalized experience, reducing downtime and boosting operational efficiency. When human attention is needed, requests transition seamlessly to an agent.

VOICEBOT DEMO

CHATBOT DEMO

Integrated with the solutions you love.

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Let's have a chat!

Our experts are ready to answer your questions and guide you through the best solution for your business.

Book a meeting

Details that make the difference.

Imagicle Smartflows. Where the magic happens.

Easily build, customize, train and modify your Virtual Agents on Imagicle Smartflows, a no-code designer with live testing. Features a flow editor with semantic analysis and integration with different LLM models. Can be synced with CRM/ERP/HR backend systems and your knowledge base.

LLM? With Imagicle tokens, the choice is yours.

Imagicle Virtual Agents can be based on the LLM you choose. Llama, GPT, Claude, and more; even interchangeably. This is thanks to the Imagicle tokens, giving you access to LLMs without an account. Want to have one? You can still do it.

Boost CX and EX without replacing your existing platform.

Imagicle Virtual Agents fully integrate with your existing calling platforms, CRMs, knowledge base and more. Enjoy a seamless integration, all you have to worry about is setting up your workflows.

Want to talk about it?

Book a meeting with our experts and discuss your use cases in depth.

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Get the most out of it.

Imagicle Virtual Agents is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Attendant Console

Advanced Queueing

Auto Attendant

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Discover ImagicleCare

Resources.

Download

Brochure Blog

Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps

Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps

Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.

Download

Brochure Blog

From human to virtual receptionist. A short overview.

From human to virtual receptionist. A short overview.

Meet our new AI colleague through a short vademecum.

Products Blog

15 Tips to Improve Customer Satisfaction in Call Centers

15 Tips to Improve Customer Satisfaction in Call Centers

Learn how to bring customer satisfaction to new hights by improving call center strategies.

All resources

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

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Do you want a quote?

We'll show you the best purchase solution for your business.

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From the ImagicleBeat blog.

Products Blog

Call Transfer Rate: how AI Virtual Agents can reduce it

Call Transfer Rate: how AI Virtual Agents can reduce it

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

Products Blog

15 Tips to Improve Customer Satisfaction in Call Centers

15 Tips to Improve Customer Satisfaction in Call Centers

Learn how to bring customer satisfaction to new hights by improving call center strategies.

Customer success Blog

6 web meetings best practices to win your customers’ hearts

6 web meetings best practices to win your customers’ hearts

Web meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.

Discover the blog

Dedicated webinars.

EN Watch

WEBINAR - Release

40’

Imagicle Voice Virtual Agents. Introducing human-like AI in your customer service.

Join us in this webinar as we showcase the Imagicle Summer Release and the brand new Imagicle Voice Virtual Agents.
EN Watch

WEBINAR - Release

45’

Brand new UCX Engage Advanced for Microsoft Teams. (EMEAR)

Join us in this webinar as we showcase the news related to the Advanced plan of Imagicle UCX Engage offer for Microsoft Teams.
EN Watch

WEBINAR - How to Lab

40’

Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)

Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.