Why you should attend the Imagicle for Webex Calling Virtual Roadshow 2025

Our most affectionate crowd must remember the 2023 edition, when Imagicle introduced what at the time were brand new integrations for the first time: Call Recording, Attendant Console, Digital Fax, and Call Analytics for Webex Calling took the center stage with cutting-edge native integrations enhancing both Webex Multi-Tenant and Dedicated Instance.

What changes with the 2025 edition? Simply nothing and everything.

Nothing, because you’ll see the apps you already know shine again with updated features.

Everything, because there are so many new products you don’t know about, and the existing ones are revolutionized to meet even more business and user needs.

16 million people trust Webex Calling for enterprise-grade calling. A recognized presence in the Gartner® Magic Quadrant™, Webex Calling is built to drive the market in the years to come.

That’s why, at Imagicle, we simply can’t stop striving to offer the best features for all 16M Webex Calling users, and we can’t wait for you to discover them all at our upcoming Virtual Roadshow, where you’ll learn how the Imagicle UCX Platform with AI-powered solutions can elevate the experience of your teams and customers.

Why you should attend the Virtual Roadshow for Webex Calling – Agenda.

Imagicle Compliance Recording: Adding Compliance and Analysis to Convenience

Compliance Recording is a hot topic in 2025, with regulations updating and changing continuously. At the Virtual Roadshow, you’ll get insights about what features make a Call Recording compliant, why compliance is so important, and how Imagicle Compliance Call Recording enhances Webex Calling by integrating compliance, advanced analysis features while makingthe user experience even more powerful. Why? Because Imagicle Call Recording can be configurable from the Webex Control Hub and recordings are accessible directly inside the Webex App. 

Also integrated with Webex’s Built-in convenience recording and available for Webex Contact Center, this solution not only ensures regulatory compliance with regulations such as GDPR, HIPAA, MiFID II, and PCI-DSS – it takes it a step further with Voice Analytics and Screen Recording. Voice Analytics transcribes and analyzes recorded calls with sentiment analysis for a deeper understanding of customer interactions. Add Screen Recording to the mix, and you can capture on-screen activities for a comprehensive view of your team’s communication.

An Attendant Console for Hybrid Scenarios and Seamless Cloud Migration

Second on the list and loved by all its user is the Imagicle Attendant Console, the ultimate customer service solution for businesses  transitioning to the cloud or managing hybrid environments. 

As the only console beyond the Webex Attendant Console (OEM by Imagicle), it’s designed to meet advanced needs and hybrid challenges. Integrated seamlessly with the Webex App, this solution offers Advanced Queueing and Auto Attendant features, providing a streamlined experience for both customers and teams.

It allows users to manage calls with features like call handling, transfers (blind or with consultation), recordings, and queue management. Additionally, it syncs with calendars, provides Caller ID, and displays presence status from Webex, Jabber, and Microsoft Teams. Users can also access call logs, real-time stats, use hotkeys, and use a panic button for emergencies.

Plus, it’s also accessible for visually impaired and blind users.

When it comes to handling calls and welcoming customers, Attendant Console has a new amazing companion for you to meet at the Virtual Roadshow.

Meet&Greet with the New Imagicle Virtual Receptionist

Say hello to Virtual Receptionist, your next AI-powered colleague! This intuitive tool connects customers to the right contact through natural, intuitive voice interactions. Fully customizable to fit your brand, it eliminates waiting times, speaks multiple languages, reduces operational costs, and handles transfers and FAQs 24/7/365, helping you manage off and peak times seamlessly.

Build an Omnichannel Experience for Webex Customer Experience Essentials

With 70% of interactions now digital, businesses must be accessible across voice and digital channels—email, SMS, WhatsApp, Telegram, and more—delivering fast communication for customers. At the Virtual Roadshow, you’ll discover how to add digital services to Webex Customer Experience Essentials and take it to the next level with Imagicle Engage Essentials. 

This solution integrates chat capabilities directly into the Webex App, enabling you to engage with customers across multiple digital channels. With an unparalleled user experience for agents, chats coming from different channels are collected in the Webex App, and customers will love how easy it is to reach your company via the digital tools they use everyday.

Complete the Picture with Digital Fax and Call Analytics

Last, but not least, you’ll (re)discover two gems that have accompanied Imagicle’s history since forever.

Even though many may think the opposite, faxing remains essential for businesses across industries as a trusted means of communication and document sharing. Imagicle Digital Fax offers a cloud-based inbound and outbound fax solution designed for Webex Calling MT and DI. Configurable through Webex Control Hub, it simplifies fax management while remaining compatible with any PSTN. 

Additionally, Call Analytics provides a robust tool to track telephone costs, traffic, and adoption trends. With easy-to-read reports, you gain actionable insights to optimize your communication strategies and manage resources effectively. 

Why choose Imagicle over Control Hub’s basic reporting? Simple! More value. Imagicle Call Analytics offers over 50 customizable reports, including KPIs for Webex Calling Native Call Queues, Auto Attendant, and Hunt Groups, compared to Control Hub’s 7 basic reports. Plus, Imagicle simplifies reporting with easy-to-read templates, instant exports, and scheduled email delivery—no deep CDR knowledge required!

Why you should definitely join us

The main reason surely is knowing about all the amazing news stated above, but if I had to add 3 more reasons, they’d be:

Update on market trends

What’s the future of the UCaaS market? What are companies asking for? Where is the communication world gearing towards, a part from AI?

The Imagicle for Webex Calling Virtual Roadshow answers these questions and more. Features are nothing without an explanation of why they exist – the Virtual Roadshow is a great way to stay on top of the latest B2B tech news regarding all things Webex Calling, communication, Cloud Calling, and beyond, all told by experts in the field.

90 minutes, multilingual

The Imagicle for Webex Calling Virtual Roadshow is held in three languages, across three different time zones. We have a session for EMEA, one for USA, one for Italy and one for France, all led by Imagicle experts with years of experience in the field. It’s 90 minutes of your time, fully virtual and fully free, to understand how to elevate your Webex Calling to the next level through one of its most trusted partner. Is there a better chance to get updates?

Live demos – see every product in action!

Exclusively for this Virtual Event, you’ll get to see our products and integrations as you’ve never done before. The speakers will demo them live for you and answer all your questions to enable a deep understanding and generate the utmost value out of your participation. Sit back and watch the magic happen!

What are you waiting for?

We can’t wait for you to join us at the best event of 2025.
Seats are filling up and the engines are revving up, will we see you there?