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Products Blog

Call Transfer Rate: how AI Virtual Agents can reduce it

Call Transfer Rate: how AI Virtual Agents can reduce it

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

Products Blog

How are Virtual Agents transforming e-commerce support?

How are Virtual Agents transforming e-commerce support?

Let's discover how virtual agents are reshaping e-commerce customer support.

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Products Blog

Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.

Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.

Discover how you can bring your customer service to 10 without efforts.

Products Blog

Receptionist virtuale: cos’è e perché utilizzarlo

Receptionist virtuale: cos’è e perché utilizzarlo

Scopri cos'è un receptionist virtuale basato su AI, come funziona e i vantaggi che offre. Migliora l'efficienza e la soddisfazione dei tuoi clienti.

Products Blog

New Customer Service Analytics for Webex Calling Multi-Tenant.

New Customer Service Analytics for Webex Calling Multi-Tenant.

Explore Imagicle's new reports for Webex Calling, optimizing Customer Service with comprehensive call analytics.

Event Blog

Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023

Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023

Cisco and Imagicle partnered up to bring the best tech innovations to WebexOne 2023. Get a preview.

Products Blog

How Conversational AI brings Business Innovation for Customers and Workers

How Conversational AI brings Business Innovation for Customers and Workers

Let's explore how Conversational AI brings business innovation, and effective implementation strategies.

Products Blog

Interactive Voice Response: Rivoluzionare l’Esperienza del Cliente attraverso gli IVR Conversazionali

Interactive Voice Response: Rivoluzionare l’Esperienza del Cliente attraverso gli IVR Conversazionali

Imagicle Conversational AI automatizza gli IVR conversazionali con voicebot e chatbot.

Products Blog

Web chat: 5 tips to boost your customer support

Web chat: 5 tips to boost your customer support

5 simple to dos that you can follow to empower your customer support through web chat.

Products Blog

50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

Discover the brand new Call Analytics for Webex Calling Multi-Tenant.

Products Blog

Call Recording Best Software Solution 2023

Call Recording Best Software Solution 2023

Why should your company adopt a Call Recording solution?

Products Blog

Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?

Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?

Discover the newest Imagicle integration for Webex Calling: Call Recording is available on your Control Hub!

Products Blog

Omnichannel Customer Service: what, why, and how?

Omnichannel Customer Service: what, why, and how?

Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.

Products Blog

Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.

Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.

Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.

Products Blog

Why you should choose Imagicle Virtual Agents to empower your bank.

Why you should choose Imagicle Virtual Agents to empower your bank.

Discover Virtual Agents can transform customer service into a more efficient, automated, and omnichannel experience.

Products Blog

Imagicle Virtual Agents: il futuro del retail è qui.

Imagicle Virtual Agents: il futuro del retail è qui.

Discover the potential of voicebots and chatbos for retail organizations.

Event Blog

A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.

A complete Cloud Suite from Imagicle enhancing your Webex Calling experience.

Discover all the Imagicle news presented at Cisco Live EMEA 2023.

Support Blog

Perché i voice bot sono essenziali per il customer service

Perché i voice bot sono essenziali per il customer service

Voice bot: cosa sono? Come si usano? Perché è necessario implementarli per stare al passo con i trend di customer service?