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Products Blog
Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
Imagicle UCX Engage – Elevating your Customer Experience with Human & Virtual interactions.
An easy, integrated solution to implement AI automation in your company.
Products Blog
Why Virtual Agents help you boost your customer service effectively.
Why Virtual Agents help you boost your customer service effectively.
Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
Release Blog
Summer Release 2024: a wave of experience innovation.
Summer Release 2024: a wave of experience innovation.
Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is ready to […]
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Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.
Products Blog
Conversational Marketing per l’assistenza ai clienti: tecnologie intelligenti a supporto del business
Conversational Marketing per l’assistenza ai clienti: tecnologie intelligenti a supporto del business
La digitalizzazione ha imposto al mondo dell’assistenza clienti un profondo cambiamento che vede il cliente al centro della relazione, con servizi sempre più personalizzati e su misura. Sono tante le aziende che ricercano quotidianamente nuove strategie per rispondere al meglio alle aspettative di un pubblico oggi maggiormente informato, attento e consapevole, perché si sa, una […]
Products Blog
Imagicle + Cisco UCM Cloud. Take your UCs to the cloud.
Imagicle + Cisco UCM Cloud. Take your UCs to the cloud.
More than 2 years ago, I wrote a blog post comparing UCaaS and On-Premise UC. At that time, I couldn’t find a winner for this challenge. The final decision depended on the particular needs of each specific organization. Today, On-Prem deployment is still there, and (maybe?) it will be for a long time. Yet, the journey towards the Cloud has […]