A closer look at the heart of Imagicle

We developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer?

An easy, integrated solution to implement AI automation in your company.

Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.

Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is ready to […]

Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.

Let's discover how virtual agents are reshaping e-commerce customer support.

Welcome to Better Together ’24! Let’s start at the beginning: what exactly is Better Together, and how did it all begin? In 2022, Imagicle people transitioned to hybrid work after 2 years of remote work. As new hires emerged and colleagues who hadn’t met were introduced, the need for deeper connections became evident. People going […]

Scopri cos'è un receptionist virtuale basato su AI, come funziona e i vantaggi che offre. Migliora l'efficienza e la soddisfazione dei tuoi clienti.

Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.

Learn how call deflection can make customer service more efficient and save everyone's time.

Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.

Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.

Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.

Transform your business communication, reduce costs, and contribute to a more sustainable work environment.