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From human to virtual receptionist. A short overview.
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Virtual Agents
Give customers a true omnichannel AI digital and voice experience.
Start your digital transformation, with self-service natural interactions across digital and voice channels through a no-code set up.
Self-learning bots at the service of customers and employees.
Enable AI Self-Service
Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.
Increase call and chat deflection
With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.
No-code configuration
Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.
Customization to your needs
Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.
No LLM account needed thanks to Imagicle tokens
No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.
Continuous learning from your knowledge
Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.
Enable AI Self-Service
Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.
Increase call and chat deflection
With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.
No-code configuration
Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.
Customization to your needs
Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.
No LLM account needed thanks to Imagicle tokens
No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.
Continuous learning from your knowledge
Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.
Experience Virtual Agents first-hand.
Always ready when customers need you
Virtual Agents streamline routine requests, providing instant customer assistance 24/7, without the hassle of waiting in line, navigating IVR menus, or dealing with multiple operators.
Speak your customers’ language.
Our multilingual system overcomes language barriers by detecting and managing calls in the customer's language, ensuring effective communication every time.
Effortlessly manage FAQs.
Virtual Agents seamlessly manage FAQs with a simple integration to your knowledge base, transforming into expert consultants without any training, able to provide all necessary service details without the need for extensive research on the user’s part.
Streamline information access.
Virtual Agents integrate with enterprise systems to quickly retrieve personal information and documents when customers request them, enhancing efficiency while ensuring compliance with regulations like GDPR and HIPAA.
Book effortlessly and accurately.
Virtual Agents can manage organization’s and colleagues’ calendars, allowing users to check real-time availability and schedule appointments in self-service, reducing errors and expediting bureaucracy.
Quickly diagnose and escalate.
Virtual Agents carry out support issue diagnostic and resolution with a personalized experience, reducing downtime and boosting operational efficiency. When human attention is needed, requests transition seamlessly to an agent.
Integrated with the solutions you love.
Let's have a chat!
Our experts are ready to answer your questions and guide you through the best solution for your business.
Imagicle Smartflows. Where the magic happens.
Easily build, customize, train and modify your Virtual Agents on Imagicle Smartflows, a no-code designer with live testing. Features a flow editor with semantic analysis and integration with different LLM models. Can be synced with CRM/ERP/HR backend systems and your knowledge base.
LLM? With Imagicle tokens, the choice is yours.
Imagicle Virtual Agents can be based on the LLM you choose. Llama, GPT, Claude, and more; even interchangeably. This is thanks to the Imagicle tokens, giving you access to LLMs without an account. Want to have one? You can still do it.
Boost CX and EX without replacing your existing platform.
Imagicle Virtual Agents fully integrate with your existing calling platforms, CRMs, knowledge base and more. Enjoy a seamless integration, all you have to worry about is setting up your workflows.
Try them yourself.
Nothing like first-hand experience to understand the power of a product. Enjoy a self-service demo in your sector to get a taste of the Virtual Agent experience.
Want to talk about it?
Book a meeting with our experts and discuss your use cases in depth.
Get the most out of it.
Imagicle Virtual Agents is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Resources.
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BlogSummer release ’24: what’s new.Summer release ’24: what’s new.
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Download
Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
-
Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
Blog
Summer release ’24: what’s new.
Summer release ’24: what’s new.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.
Products Blog
15 Tips to Improve Customer Satisfaction in Call Centers
15 Tips to Improve Customer Satisfaction in Call Centers
Learn how to bring customer satisfaction to new hights by improving call center strategies.It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the ImagicleBeat blog.
-
Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
-
Customer success Blog3 must-have skills for a successful Customer Service.3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
-
Customer success Blog6 web meetings best practices to win your customers’ hearts6 web meetings best practices to win your customers’ heartsWeb meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Products Blog
15 Tips to Improve Customer Satisfaction in Call Centers
15 Tips to Improve Customer Satisfaction in Call Centers
Learn how to bring customer satisfaction to new hights by improving call center strategies.
Customer success Blog
3 must-have skills for a successful Customer Service.
3 must-have skills for a successful Customer Service.
Discover the customer service skills needed for a successful business, in any vertical.
Customer success Blog
6 web meetings best practices to win your customers’ hearts
6 web meetings best practices to win your customers’ hearts
Web meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Get the most out of it.
Imagicle Virtual Agents is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Interactive demos for every vertical, every function, every use case.
Healthcare
- Appointment scheduling
- Answering FAQs (hours, locations, fee schedules)
- Proactive alerts and reminders
Government
- 24/7 Citizen support
- Simplified bookings
- 0 waiting times
- Easy access to information
Banking&Finance
- 24/7 Customer support
- Check Balance
- Credit & Debit card support
- ATM Locator
General Utilities
- Bill & Payment check
- Appointment booking
- Service activation
- Opening times