An easy way to ask for assistance. So many ways to help you.
Today the department has grown up considerably, with a total of 9 people, including a support manger and team leaders, distributed over several worldwide branches, offering 7 supported languages and 4 time zones (and we’re still growing at the speed of light!).
But what is the most significant benefit you can find in the Imagicle Support team? (Little spoiler: it will make your life easier! )
As you know, usually you would use several applications, developed by different software houses, each one offering a separate customer care department. But that’s not what we offer to you.
Imagicle UCX Suite includes all the solutions you need, on one single web portal. And guess what? One support, one phone number (or one email) for any of the solutions you need help for.
Any of us is trained to support you for any of our applications, in any supported environment.
(Just call and try us!)
Our customers can reach us in a number of ways: a phone call is always welcome, an email will generate a ticket too, but the best way to raise a trouble ticket is definitely using our web portal, which allows you to enter all the information we require to troubleshoot your issue, including license number and files to be uploaded.
This last contact method definitely helps us assisting you the quickest way possible as your ticket is automatically dispatched by our super-duper-Distribution Engine, which finds the Imagicle office closest to your time zone, even considering your preferred language and assigns your request to the most suitable engineer.
0 comentarios