Voice Analytics. Enriched with brand-new widgets and alarms.

Summer Release 2022 is almost here!It’s the perfect time to discover the new futures of Imagicle Voice Analytics, Imagicle Call Recording’s add-on, now enriched with powerful functionalities to get additional insights on conversations’ sentiments: 

• A brand new widget to always have an eye on the ranking of operators based on their calls’ sentiment and evaluate their performances;
• Alarms to notify supervisors when a specific word is spoken or to report a conversation with a specific sentiment. 

Marco Cerri

Senior R&D Manager Product Owner - Cloud Services

Owen Rees

Channel Sales - UK&I