Imagicle UCX Platform

Attendant
Console

Agent
Console

Advanced
Queueing

Auto
Attendant

Virtual
Receptionist

Virtual
Agents

Call
Recording

Screen
Recording

Voice
Analytics

Digital
Fax

Emergency
Notifications

Call
Analytics

Boost your cloud or on-prem calling platform capabilities with AI, UC, digital, and collaboration tools.

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All in one platform, AI-infused.

One platform, one experience.

A unified portal for your AI, UC, digital, and collaboration services: one experience, one support, one partner, granting a unified experience.

AI-infused services.

Sentiment analysis, Natural Language Processing, Understanding and Generation, Large Language Models, and Machine Learning for conversation automation are just some of the services infused in the platform. Easy to implement, modify, and scale.

For admins & all users.

Admins can set up, modify, check, enable apps and more through a single pane of glass, while agents, operators, and all calling users can have direct access to their daily tools.

All the support you deserve.

Imagicle Advanced Services and ImagicleCare teams will assist you from the solutions' adoption to proactive support, 24/7/365. The Customer Success team will be eager and proactive in helping you with any post-sales matter.

Pay for what you need, scale as you grow.

With Imagicle UCX Cloud Platform, pay for what you need with a single subscription including support, elastic resources, unlimited data retention. Scale resources effortlessly to support business growth without costly IT system changes.

Cloud or cloud-connected – you choose.

Seamlessly connect your calling platform to Imagicle cloud through various secure methods. For on-premise calling platforms, securely transition to the cloud without disrupting user experience, and immediately enjoy cloud benefits such as cloud licensing, proactive support, and AI/ML services.

One platform, one experience.

A unified portal for your AI, UC, digital, and collaboration services: one experience, one support, one partner, granting a unified experience.

AI-infused services.

For admins & all users.

Admins can set up, modify, check, enable apps and more through a single pane of glass, while agents, operators, and all calling users can have direct access to their daily tools.

All the support you deserve.

Pay for what you need, scale as you grow.

Cloud or cloud-connected – you choose.

Try UCX Platform

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Yes, I want to try!

Details that make the difference.

Unified, AI-driven experience.

Imagicle UCX Platform - infused with large language models for generative and conversational artificial intelligence, and machine learning - provides admins and users with a single access point to the communication services they use daily.

It allows to welcome customers through voice and digital channels, design AI conversational flows, ensure communication quality&compliance, and analyze both performances and call traffic & costs. Web based, intuitive, accessible anytime, anywhere.

Cloud, Dedicated Cloud, Cloud-connected. Your choice.

Deploying your UCX Platform on the Cloud means increased security, flexibility, and ease of use. For more complex needs you can opt for a Dedicated Cloud instance with various connection models (e.g., Imagicle public SBC, VPN, SD-WAN, Equinix ECX), local availability and customization options.

If you’re not ready for the Cloud yet, you can connect your On-Prem platform, even with a mixed configuration, utilizing existing PSTN lines while incorporating elastic resources and unlimited data retention.

Simple, Secure, Single Sign-On.

Powered by the Imagicle Cloud, the SSO allows you to log in into a single place and access all the Imagicle apps, cloud or cloud-connected, granting you the same user experience and highly secure access everywhere, for any users and devices.

20+ Data Centers worldwide.

Imagicle UCX Platform is hosted and operated by Imagicle on a dedicated, secure, and reliable instance available for every GEO, based on AWS Data Centers. The service is available for production, PoC, and Lab in the USA, Canada, EU, United Kingdom, UAE, Japan. On request, can be activated in more than 20 DCs worldwide.

A perfect match for your Calling Platforms.

The best choice to empower your calling platform in a Cloud, On-Prem Cloud-connected, or mixed environment, while ensuring top-level security, cost-savings, and the same unified usability with improved scalability and flexibility. You choose the platform, we bring you the experience you love.

Enjoy security as you’ve never seen it.

The Imagicle UCX Platform is based on AWS, so you can rely on a leading cloud provider's top security. Imagicle is an AWS's Reviewed Partner and keep your apps updated against the OWASP 10, and we're ISO 27001 certified for establishing, maintaining, and continually improving an information security management system (ISMS).

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We keep your information safe.

Imagicle solutions are 100% compliant with GDPR, MiFID II, FINMA, PCI-DSS, HIPAA, and more. Thanks to industry-standard encryption and safety mechanisms for system security, Imagicle UCX Platform meets security regulation with proper authorization controls, reporting features, and flexible data retention. Goodbye, heavy fines!

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Easily integrate with the things you already use and love.

Use pre-built integrations or build your own custom integrations using our secure developer API.

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Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Discover ImagicleCare

Resources.

Blog

Summer release ’24: what’s new.

Summer release ’24: what’s new.

Customer success Blog

3 must-have skills for a successful Customer Service.

3 must-have skills for a successful Customer Service.

Discover the customer service skills needed for a successful business, in any vertical.

Products Blog

50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant

Discover the brand new Call Analytics for Webex Calling Multi-Tenant.

All resources

Book your free demo.

We'll show you how it works and answer your questions.

Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.

Request a quote

From the Imagicle Beat blog.

Products Blog

Cloud or Dedicated Cloud. What’s best?

Cloud or Dedicated Cloud. What’s best?

You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.

Customer success Blog

3 must-have skills for a successful Customer Service.

3 must-have skills for a successful Customer Service.

Discover the customer service skills needed for a successful business, in any vertical.

Products Blog

Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.

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Dedicated webinars.

EN Watch

WEBINAR - Release

45’

Introducing UCX Engage Essentials for Webex Customer Experience Essentials.

Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN Watch

WEBINAR - How to Lab

40’

Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)

Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
EN Watch

WEBINAR - Release

45’

Digital Fax: the only one for Webex Calling MT and DI – Summer Release ENG

Discover Imagicle Digital Fax, a 100% paperless solution for sending and receiving faxes.