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To optimize and enhance customer and employee experiences.
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Voice
Analytics
Your conversations with customers and colleagues hold a gold mine of data that gets lost in the mix without the right tools to extract it, analyze it, and make it readable. Discover how Imagicle can help you make data-driven decisions easily.
The data you need at your fingertips.
Collect information about phone traffic, costs, usage, scripts and conversations and improve your strategies with ease.
Are you sure devices & costs are correctly allocated?
Answer this question with Call Analytics, providing 50+ ready-to-use reports, schedulable and divisible by department, cost center, and more.
Call Analytics
Are you aware of your customers’ opinion?
Let Voice Analytics transcribe your conversations in multiple languages and use AI to extract the overall mood, keywords, and more; making it easy to adapt your strategy to customers’ needs.
Voice AnalyticsLet data guide you.
Enjoy a demo of our solutions, tailored to your business, made by an expert.
Why you need AI to make better decisions.
Faster
All the information stored in your recorded calls is transcribed and tagged with keywords and alarms, so that supervisors will only look at what matters.
Smarter
You don’t have to guess the customers’ or agents’ mood - Voice Analytics extracts it for you and makes it readable at a glance.
Easier
With Voice Analytics, adapting your strategies to failed and successful conversations is easier: the app does the heavy lifting for you by providing the data you need to make decisions.
Faster
All the information stored in your recorded calls is transcribed and tagged with keywords and alarms, so that supervisors will only look at what matters.
Smarter
You don’t have to guess the customers’ or agents’ mood - Voice Analytics extracts it for you and makes it readable at a glance.
Easier
With Voice Analytics, adapting your strategies to failed and successful conversations is easier: the app does the heavy lifting for you by providing the data you need to make decisions.
It doesn’t stop here!
Discover how Imagicle can help make your communications faster, smarter, easier.
Analyze & Welcome
How many calls do receptionists pick up? How do customers feel when talking to human and virtual colleagues? Mix & match Imagicle tools to find out.
Analyze & Automate
Make sure your AI & human colleagues abide by internal and external regulations.
Analyze & Ensure
Enjoy full, stress-free communication compliance with full sets of reports and transcription for a complete experience.
Analyze & Welcome
How many calls do receptionists pick up? How do customers feel when talking to human and virtual colleagues? Mix & match Imagicle tools to find out.
Analyze & Automate
Make sure your AI & human colleagues abide by internal and external regulations.
Analyze & Ensure
Enjoy full, stress-free communication compliance with full sets of reports and transcription for a complete experience.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial