Requirements

Apps running on the same server by customer type	Small business	Medium business	Enterprise
Up to 3 apps	AX Server	AX Server	BX Server
Up to 5 apps	AX Server	BX Server	CX Server
Up to 7 apps	BX Server	CX Server	DX Server
Up to 9 apps	CX Server	CX Server	multiple servers are required, contact us for a project
Up to 11 apps	CX Server	DX Server	multiple servers are required, contact us for a project

Server type or virtual machine

App classification per Customer Type

App classifications	Small business	Medium business	Enterprise
Call Analytics extensions	<=120	>120-1000	>1000-25000
Budget Control extensions	<=120	>120-1000	>1000-25000
Phone Lock users	<=120	>120-1000	>1000-25000
Digital Fax channels	<=4	>4-20	>20-905
Contact Manager users	<=120	>120-1000	>1000-25000
Advanced Queueing – Auto-Attendant	<=30	>30-60	>60-400
CTI – Attendant Console users1	<=10	>10-30	>30-100
CTI – Desktop users1	<=25	>25-100	>100-500
Voice Mail & UM channels	<=4	>4-48
Call recording channels/agents2	<=4	>4-20	>20-5003
Hotel Services users4	<=120	>120-1000	>1000-25000

If you have selected applications from different groups (e.g. two Small and one Medium), you should consider all of them in the highest group of the server requirements with a weight of 0.5 per each Small App and of 0.75 per each Medium App (in the example you should consider them as 2 Medium apps).

1. CTI applications for Attendant Console and Desktop users should be considered as a single app for server requirements.
2. Imagicle Call Recording should be considered as 3 apps for server requirements.
3. Between 21-200 channels a BX Server is required, up to 300 channels a CX Server is required, up to 400 channels a DX server is required and up to 500 channels an EX Server is required. Over 500 channels, multiple active servers are required. Please leverage the Imagicle Storage Calculator to get the correct amount of required recording channels and Calls Per Second (CPS) rate globally engaged by Call Recording users. CPS is calculated for both channel-based license (ERLANG calculation applied) and user-based license. Please make sure to keep CPS value below 3, to avoid overloading Imagicle recording engine with too many concurrent recording requests. If your calculation returns a CPS value over 3, please contact Imagicle to learn about specific hardware requirements to fulfill your traffic needs.
4. Hotel Services for Cisco UC should be considered as four apps for server requirements.
5. More than 50 channels, BX server is the minimum requirement.

Imagicle Manager Assistant Requirements

Number of users	1 to 150	150 to 500	500 to 1500	>1500
Resources	– 2 vCPU – RAM: 8 GB – Hard Disk: 100 GB	– 2 vCPU – RAM: 10 GB – Hard Disk: 200 GB	– 4 vCPU – RAM: 16 GB – Hard Disk: 200 GB	– Custom – Custom – Custom
VM sizing	IMA AX	IMA BX	IMA CX	On demand

ESX Version 6.7 and above supported

Ubuntu LTS 20.04.02 and docker version 20.10 included in provided ISO file

Virtualization requirements

Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.

If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.

Data storage requirements

Imagicle UCX Suite installation package and Imagicle Virtual Appliance includes a Microsoft® SQL Server® 2017 Express Edition instance, offering top security, improved performance and 10 GB database. While updating an existing UCX Suite installation to latest version, you’ll be prompted to upgrade MS-SQL version too, in a transparent way for system administrator.

All Imagicle apps leverage SQL Server database to store configurations and index data. You can choose embedded SQL 2017 Express Edition or you can create Imagicle DB in your own existing MS-SQL Server Standard/Enterprise Edition ver. 2012 or later, with the following storage considerations:

• Call Analytics – requires 990 MB DB space per million calls, without HA; requires 1.35 GB DB space per million calls, with HA
• Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval.
  The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
• Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
• Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
• CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
• SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
• Call recording requires 1.4 GB DB space per million calls for metadata. Recordings are saved on the server’s filesystem or into an external file server as encrypted audio files. Please leverage the Imagicle Storage Calculator to properly size your HDD for the actual traffic volumes. It is optionally allowed to export unencrypted recordings to an external Network File System for long-term archiving.

Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation. From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS. If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license (ver. 2012 or later) shall be used (not included in UCX Suite).
For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).

Client – hardware and software requirements