Virtual Receptionist

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The digital twin of your human receptionist.

Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.
Available from Summer '24. Do you want to be notified?

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Much more than automatic phone answering.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Humanlike conversations

Virtual Receptionist is just like a real colleague, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Let customers speak their language. English, French, Spanish, German, Italian already available, Arabic coming soon.

Up and running in seconds

No code configuration, perfectly integrates with your calling platform. It grows along with your business.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Humanlike conversations

Virtual Receptionist is just like a real colleague, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Let customers speak their language. English, French, Spanish, German, Italian already available, Arabic coming soon.

Up and running in seconds

No code configuration, perfectly integrates with your calling platform. It grows along with your business.

NOTIFY ME WHEN IT'S LIVE

Integrated with the solutions you love.

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Imagicle Virtual Receptionist is coming in Summer '24

Transform your IVR with AI.

Embrace Chat GPT-based AI for streamlined customer journeys. It comprehends customer language, eliminating the need for button pushing to connect with the right person.

Intent recognition and contextualization.

Enhance inbound call handling using AI's Automatic Natural Language Processing, Understanding and Generation to address customer inquiries and direct interactions to the most competent person to manage the call.

Multilingual, 24/7/365.

Bring true multilingual welcoming service to your teams by onboarding a virtual colleague that can fluently speak multiple language and answers any time and day.

Don’t let customers wait.

According to Forbes, customers form an opinion about your business in just 7 seconds. Don't let them spend this time waiting on the phone. Virtual Receptionist answers calls instantly, 24/7, forwarding them to the right colleague.

Give receptionists a new helper.

When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.

Let AI handle FAQs & transfers.

Take away repetitive tasks like answering about opening times from the receptionists’ workday. Let the AI of Virtual Receptionist efficiently handle them for you thanks to intent recognition and NLU.

Human-like conversations.

Your AI won’t sound like a glitchy robot. Let it address customers in a fully human-like way, able to understand and speak to customers just like a human receptionist.

No code configuration.

Leverage a visual editor to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.

Into your existing solution.

Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.

Virtual Receptionist is coming in Summer '24

Get the most out of it.

Imagicle Virtual Receptionist is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

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Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Attendant Console

Advanced Queueing

Auto Attendant

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

Discover ImagicleCare