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WEBINAR - Release
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
AI Virtual Receptionist
A new way of greeting customers with AI.
Let AI Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.
See AI Virtual Receptionist first-hand.
Much more than automatic phone answering.
Reduce your costs
Wondering how much AI Virtual Receptionist costs? The real cost is not investing in it, as it optimizes resources while providing 24/7 self-service automation, ultimately cutting expenses.
Eliminate waiting times
If customers call looking for a busy contact or just need information, AI Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up AI Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic - even simultaneously.
Shape it how you like
Customize AI Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Reduce your costs
Wondering how much AI Virtual Receptionist costs? The real cost is not investing in it, as it optimizes resources while providing 24/7 self-service automation, ultimately cutting expenses.
Eliminate waiting times
If customers call looking for a busy contact or just need information, AI Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.
Cohesive brand voice
Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.
Be there any time the phone rings
You can set up AI Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.
Speak your customers' language
Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic - even simultaneously.
Shape it how you like
Customize AI Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.
Integrated with the solutions you love.
Try AI Virtual Receptionist
Book a meeting with our sales and let's discuss your use case. You can get the chance to test the solution for 14-day with in a dedicated environment.
Remove the stress from peak or break times.
When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.
Human-like conversations.
It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.
Stay on track of service performance.
How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read AI Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.
Stunning inside out.
Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.
Into your existing solution.
AI Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Do you want to see how it works?
We'll guide you through the benefits of AI Virtual Receptionist.
Get the most out of it.
Imagicle AI Virtual Receptionist is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreResources.
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Products BlogThe best AI Virtual Receptionist for your Webex CallingThe best AI Virtual Receptionist for your Webex CallingWebex Calling is a powerful platform, and we're offering you the easiest way to further empower it with the best AI virtual receptionist for the case.
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Discover
Products BlogMeet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.Imagicle AI Virtual Receptionist is ready to double the efficiency of your receptionist's team daily work. Discover how. -
Products BlogAI Virtual Receptionist: the cost of not investing in itAI Virtual Receptionist: the cost of not investing in itInvesting in an AI Virtual Receptionist shouldn't be so scary: let's debunk some myths.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Human vs. Virtual
Explore the differences.
| Feature | Human | AI Virtual Receptionist |
|---|---|---|
| 24/7 service | With several receptionists working by shift | |
| Training time | Some days | Some minutes |
| Customer waiting times | It depends on the receptionists available and calls in queue | 0 |
| Service peak managements | Only if more receptionists are set up than usual | |
| Fast responses | It depends on the waiting times | |
| Multilingual | Most likely not and not for all operators | Speaks English, French, Spanish, German, Italian and soon Arabic. Fluently. |
| Costs | High | Definitely lower |
Features available today
- Call transfer/FAQ answering
- Cloud configuration UI
- Multiple languages support
- Blind transfer with busy/no answer detection
- Missed call notification via email
- Dashboard with call volumes & outcomes
Features in the roadmap
- Transfer with consultation
- Corporate directory synchronization (currently works with CSV upload)
- Call notification via SMS/WhatsApp
- Presence and calendar integration
- A more advanced dashboard
Check what requirements you need to satisfy to deploy in production or test in your lab.
Do you want to see how it works?
We'll guide you through the benefits of AI Virtual Receptionist.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the ImagicleBeat blog.
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Products BlogAre AI Virtual Receptionists Worth It?Are AI Virtual Receptionists Worth It?Is an AI Virtual Receptionist a good investment for your business? Read about common objections and answers.
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Products BlogDiscover the benefits of an AI virtual receptionist and learn how it works.Discover the benefits of an AI virtual receptionist and learn how it works.Improve customer experience with an AI Phone Receptionist that handles calls, books appointments, and offers 24/7 support effortlessly. Discover more.
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Products BlogAI Virtual Receptionist: the cost of not investing in itAI Virtual Receptionist: the cost of not investing in itInvesting in an AI Virtual Receptionist shouldn't be so scary: let's debunk some myths.
Dedicated webinars.
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EN Wed. 11 Jun 11:30 AM CESTRegister
WEBINAR - Release45’AI-Powered Contact Center Solutions for MS Teams. (EMEAR)Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
-
EN
Watch
WEBINAR - Release45’Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions. -
ENWatch
WEBINAR - Release40’Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.Register to this webinar included in the Summer '24 Release dedicated to Imagicle AI Virtual Receptionist, your human receptionist's digital twin.
EN
Wed. 11 Jun
11:30 AM CEST
Register
Register
WEBINAR - Release
45’
AI-Powered Contact Center Solutions for MS Teams. (EMEAR)
Join us for this exclusive webinar focusing on contact center experience and how it can be elevated with powerful tools for MS Teams.
EN
Watch
Watch
WEBINAR - Release
45’
Next-level AI Virtual Receptionist: x2 faster, Arabic Support and more. (EMEAR)
Join us for an exclusive webinar showcasing the latest enhancements to the Imagicle AI Virtual Receptionist - connecting customers to the contact they’re looking for through natural interactions.
EN
Watch
Watch
WEBINAR - Release
40’
Meet Imagicle AI Virtual Receptionist, the digital twin of your human receptionists.
Register to this webinar included in the Summer '24 Release dedicated to Imagicle AI Virtual Receptionist, your human receptionist's digital twin.
Let's find out more!
-
Download
Brochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle appsElevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Download
Brochure BlogImagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
-
Download
Security BlogStay Compliant: A Complete Guide to Compliance Recording.Stay Compliant: A Complete Guide to Compliance Recording.Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Get the most out of it.
Imagicle AI Virtual Receptionist is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial