Virtual Receptionist

A new way of greeting customers with AI.

Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.

See it in action

Much more than automatic phone answering.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.

Reduce your costs

Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.

Reduce your costs

Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.

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Integrated with the solutions you love.

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Virtual Receptionist
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Transfer to the right contact.

It puts customers in touch with the person they are looking for, and will pick the call back up if they are busy or unavailable.

Immediate answer to FAQs.

Let your AI receptionist answer frequently asked questions for you, with the information you want it to provide to the caller.

Notify a missed call.

When the colleague is unavailable, a note will be taken for them, and the required information will be sent to them via email.

Remove the stress from peak or break times.

When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.

Human-like conversations.

It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.

Stay on track of service performance.

How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.

Stunning inside out.

Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.

Into your existing solution.

Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.

Ready to explore Virtual Receptionist yourself?

Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.

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Get the most out of it.

Imagicle Virtual Receptionist is often used in combination with these solutions.

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More

Attendant Console

Advanced Queueing

Auto Attendant

Resources.

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All resources

Book your free demo.

We'll show you how it works and answer your questions.

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Feature	Human	Virtual Receptionist
24/7 service	With several receptionists working by shift
Training time	Some days	Some minutes
Customer waiting times	It depends on the receptionists available and calls in queue	0
Service peak managements	Only if more receptionists are set up than usual
Fast responses	It depends on the waiting times
Multilingual	Most likely not and not for all operators	Speaks English, French, Spanish, German, Italian and soon Arabic. Fluently.
Costs	High	Definitely lower

Features available today

Call transfer/FAQ answering
Cloud configuration UI
Multiple languages support
Blind transfer with busy/no answer detection
Missed call notification via email
Dashboard with call volumes & outcomes

Features in the roadmap

Transfer with consultation
Corporate directory synchronization (currently works with CSV upload)
Call notification via SMS/WhatsApp
Presence and calendar integration
A more advanced dashboard

Ready to explore Virtual Receptionist yourself?

Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.

Start exploring

From the ImagicleBeat blog.

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Dedicated webinars.

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