A new way of greeting customers with AI.

Let Virtual Receptionist connect customers to the contact they're looking for through AI-powered intuitive and natural voice interactions.

Much more than automatic phone answering.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.

Reduce your costs

Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.

Shape it how you like

Customize Virtual Receptionist to your business needs, enabling it to understand what customers need through an intuitive set up.

Eliminate waiting times

If customers call looking for a busy contact or just need information, Virtual Receptionist will handle their inquiry and notify missed calls to colleagues if needed.

Cohesive brand voice

Customers expect to recognize the brand they’re speaking to through the bot’s voice. Choose and maintain a brand voice across channels, maintaining a human-like consistent experience.

Be there any time the phone rings

You can set up Virtual Receptionist to be triggered on specific hours or events or even leave it always on, ensuring a 24/7 cover of your phone lines.

Speak your customers' language

Removing language barriers makes customers happy. Serve them in English, French, Spanish, German, Italian, Arabic (coming soon) - even simultaneously.

Reduce your costs

Optimize resources in your organization to provide a faster, continuous self-service automated service at a lower cost, with multiple calls handled at the same time, any time of day.

VIEW QUICK-START DEMO

Integrated with the solutions you love.

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Want to see
Virtual Receptionist
in action?
Watch the demo

Remove the stress from peak or break times.

When receptionists are overwhelmed with calls, on break, or out of office, a virtual twin can answer calls for them, reducing their workload and increasing their job satisfaction.

Human-like conversations.

It is just like a real operator, but AI-powered, ensuring a natural conversational flow and maintaining a 10 out of 10 experience. Your AI will communicate naturally, like a human receptionist, using Amazon's transcription service for accuracy. For tricky words like last names, we use phonetic search to understand based on sound, ensuring clear communication even if the transcription isn't perfect.

Stay on track of service performance.

How many calls were handled? How many were transferred, and missed after that? How many customers asked questions, and how many asked to be escalated? Leverage the accessible, easy-to-read Virtual Receptionist dashboard to understand how your AI colleague is performing, with filters by date if needed.
See all

Stunning inside out.

Leverage a visual editor accessible via SSO from the Imagicle UCX Platform to set up and modify your FAQs, behavior, overall configuration and more. No string of code needed. No need for IT or dev help.

Into your existing solution.

Virtual Receptionist integrates with your existing calling platform, Imagicle Customer Service solutions (Attendant Console, Advanced Queueing, Auto Attendant), and Knowledge Base, providing you with an easy way into customer service automation.
Ready to explore Virtual Receptionist yourself?
Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.
Start exploring

Get the most out of it.

Imagicle Virtual Receptionist is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Advanced Queueing

Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

Learn More

Auto Attendant

Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Advanced Queueing

Auto Attendant

Resources.

  • DownloadDownload
    Brochure Blog
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
  • Products Blog
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Discover the benefits of an AI virtual receptionist and learn how it works. 
    Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Human vs. Virtual

    Explore the differences.
    FeatureHumanVirtual Receptionist
    24/7 serviceWith several receptionists working by shift
    Training timeSome daysSome minutes
    Customer waiting timesIt depends on the receptionists available and calls in queue
    		0
    Service peak managementsOnly if more receptionists are set up than usual
    Fast responsesIt depends on the waiting times
    MultilingualMost likely not and not for all operatorsSpeaks English, French, Spanish, German, Italian and soon Arabic. Fluently.
    CostsHighDefinitely lower

    Features available today

    • Call transfer/FAQ answering
    • Cloud configuration UI
    • Multiple languages support
    • Blind transfer with busy/no answer detection
    • Missed call notification via email
    • Dashboard with call volumes & outcomes

    Features in the roadmap

    • Transfer with consultation
    • Corporate directory synchronization (currently works with CSV upload)
    • Call notification via SMS/WhatsApp
    • Presence and calendar integration
    • A more advanced dashboard
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Ready to explore Virtual Receptionist yourself?
    Enjoy an interactive demo where you can browse Virtual Receptionist and see how each section of the product works.
    Start exploring

    From the ImagicleBeat blog.

  • Products Blog
    15 Tips to Improve Customer Satisfaction in Call Centers
    15 Tips to Improve Customer Satisfaction in Call Centers
    Learn how to bring customer satisfaction to new hights by improving call center strategies.
  • Customer success Blog
    3 must-have skills for a successful Customer Service.
    3 must-have skills for a successful Customer Service.
    Discover the customer service skills needed for a successful business, in any vertical.
  • DiscoverDiscover
    Products Blog
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Discover how you can bring your customer service to 10 without efforts.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Release
      40’
      Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
      Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
    • EN WatchWatch
      WEBINAR - How to Lab
      40’
      Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
      Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
    • EN WatchWatch
      WEBINAR - Release
      40’
      Imagicle Voice Virtual Agents. Introducing human-like AI in your customer service.
      Join us in this webinar as we showcase the Imagicle Summer Release and the brand new Imagicle Voice Virtual Agents.
  • EN WatchWatch
    WEBINAR - Release
    40’
    Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
    Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
  • EN WatchWatch
    WEBINAR - Release
    40’
    Imagicle Voice Virtual Agents. Introducing human-like AI in your customer service.
    Join us in this webinar as we showcase the Imagicle Summer Release and the brand new Imagicle Voice Virtual Agents.
    • See all webinars

    Get the most out of it.

    Imagicle Virtual Receptionist is often used in combination with these solutions.
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Advanced Queueing

    Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.

    Learn More

    Auto Attendant

    Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Advanced Queueing

    Auto Attendant

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote