Screen Recording - Imagicle

Record screens, not just calls.

Capture agents' computer desktop activities during calls and get the complete picture of customer interactions.

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Capture every aspect of customer & agent interactions

Easy capture for great results.

When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.

Unlock agent insights.

Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.

Create ad-hoc training.

Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.

Improve quality and compliance.

Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.

Ensure PCI-DSS compliance.

Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.

Perfect with Voice Analytics.

Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.

Easy capture for great results.

When Call Recording is engaged, agents’ voice and screen will both be captured. It records up to 2 desktop screens per client, with unlimited storage on the Imagicle Cloud.

Unlock agent insights.

Get the complete picture of agent-customer interactions with screen and monitor both on-site and remote agents’ behaviour.

Create ad-hoc training.

Get all the pieces you need to find and address workflow inefficiencies, better train agents and learn from real-life successes, failures, and use cases.

Improve quality and compliance.

Understand how agents are using applications and tools, find the best way to handle data, revise your scripts to improve future strategies.

Ensure PCI-DSS compliance.

Screen Recording supports file encryption, secure storage, and screen masking to blank sensitive information.

Perfect with Voice Analytics.

Analyze insight of call recording while playing the related screen recording directly inside Imagicle Voice Analytics, getting the real power of conversation analysis.

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Integrated with the solutions you love.

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Try Screen Recording

We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

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Details that make the difference.

Leverage your Call Recording at its best.

Take the crucial activity of recording company calls to the next level. By recording agents' computer desktop activities in addition to their voice during calls, you’ll make the most out of your tools, achieving better collaboration, interoperability, and overall customer experience.

Screen and call recording synchronised and fully automated

You can replay the entire customer interaction inside Voice Analytics thanks to unified play and, at the same time, you’ll get all the insights regarding call analysis such as multilingual transcriptions and sentiment analysis, getting the real power out of conversation analysis.

A whole new perspective for supervisors.

Are agents leveraging CRM data to the fullest? Do they have access to the right sources of data? Did the agent open the right folder? Designed with supervisors in mind, Screen Recording makes their job easier by providing all the possible insights on call trends, best behaviors, agent performance, tool usage and utility, and more.

Ensure full compliance and privacy.

Recorded screens and calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time. Plus, Screen Recording supports the screen masking feature: when Call Recording is paused to skip sensitive information, the screen will be blanked to ensure PCI-DSS compliance.

Boost quality to increase revenues.

The insights provided by Call and Screen Recording combined are a gold mine of opportunities to increase customer satisfaction. Spot pain points, unsuccessful procedures, workflow inefficiencies and more to address them promptly and precisely thus directly affecting the health of your business.

Shall we arrange a demo?

We'll guide you through the benefits of Screen Recording.

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Get the most out of it.

Imagicle Screen Recording is often used in combination with these solutions.

Call Recording

Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.

Learn More

Voice Analytics

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

Learn More

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Call Recording

Voice Analytics

Attendant Console

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.

Discover the Advanced Services

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.

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Resources.

Products Blog

Imagicle Screen Recording. Your ally to improve customer eXperience.

Imagicle Screen Recording. Your ally to improve customer eXperience.

Discover how to leverage Screen Recording to improve customer experience.

Download

Security Blog

Stay Compliant: A Complete Guide to Compliance Recording.

Stay Compliant: A Complete Guide to Compliance Recording.

Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.

Download

Brochure Blog

Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps

Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps

Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.

All resources

Book your free demo.

We'll show you how it works and answer your questions.

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It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.

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From the ImagicleBeat blog.

Products Blog

Ensuring Compliance and Exceeding Customer Expectations with Call Recording

Ensuring Compliance and Exceeding Customer Expectations with Call Recording

Improve customer service, enhance agent training, and maintain compliance across various sectors.

Products Blog

Imagicle Screen Recording. Your ally to improve customer eXperience.

Imagicle Screen Recording. Your ally to improve customer eXperience.

Discover how to leverage Screen Recording to improve customer experience.

Products Blog

Voice Analytics: AI and use cases to elevate customer satisfaction.

Voice Analytics: AI and use cases to elevate customer satisfaction.

Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.

Discover the blog

Dedicated webinars

EN Watch

WEBINAR - How to Lab

40’

Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).

Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
EN Watch

WEBINAR - How to Lab

40’

Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)

Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
EN Watch

WEBINAR - Release

45’

Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)

Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.