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Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
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Conversational AI
Take customer and employee experience to the next level.
Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.
Your Omnichannel Conversational Experience.
Voicebot. Automate your CX workflow with AI.
Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.
Omnichannel chats and chatbots. Meet customers where they are.
In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.
Integrated with any calling platform.
Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.
Low code/no code.
Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.
Integrated with your systems.
Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.
Every Vertical, Function, Use Case.
With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.
Voicebot. Automate your CX workflow with AI.
Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.
Omnichannel chats and chatbots. Meet customers where they are.
In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.
Integrated with any calling platform.
Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.
Low code/no code.
Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.
Integrated with your systems.
Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.
Every Vertical, Function, Use Case.
With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.
A closer look on the potential of Conversational AI.
Use Cases for every vertical, every function, any business size. Receive a personalized experience for business growth.
SHOW ME SOME USE CASES
Integrated with the solutions you love.
Try Conversational AI
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
AI to automate customer journey.
Free your agents from repetitive tasks. Let users vocally speak to a customizable bot, providing natural voice interactions, not so different from human conversations and ready to escalate to a human agent.
Omnichannel Chatbot. Automate your CX workflow.
Give customers and employees a unified experience through their chat interfaces. Let customers reach your business on Whatsapp, Telegram, Website chat, and more; while employees can leverage daily tools like Webex for administrative issues.
Integrated with your calling platform.
Without the need for additional lines or telephone numbers, you'll have strong omnichannel customer service with virtual agents always available and ready to scale to a human agent, leveraging the power of Imagicle apps like Advanced Queueing, Attendant Console, and Call Recording.
Every Vertical. Every Function. Every Use Case
Finance&Banking, Healthcare, Government, Insurance, and much more: united by the need to automate conversations and provide natural interactions 24/7, but with very unique scenarios and use cases to cover. Conversational AI is ready for every business, in every vertical, granting the best experience to everyone.
Get the most out of it.
Imagicle Conversational AI is often used in combination with these solutions.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Resources.
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EN
Watch
WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer. -
Products BlogHow to empower customer service with Imagicle.How to empower customer service with Imagicle.Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
Products Blog
How to empower customer service with Imagicle.
How to empower customer service with Imagicle.
Learn how to empower agents and overall customer service with AI-powered technology and unified call management.It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Products BlogHow to empower customer service with Imagicle.How to empower customer service with Imagicle.Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
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Products BlogAI Virtual Agents for Governments. Eliminating citizen complaints.AI Virtual Agents for Governments. Eliminating citizen complaints.Discover how Digital & Voice Virtual Agents can empower the PA and Governement machine to eliminate citizen complaints.
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Products BlogAI Virtual Agents for Healthcare. Transform and simplify patient experience.AI Virtual Agents for Healthcare. Transform and simplify patient experience.Discover how Virtual Agents can relieve the stress of healthcare workers and give patients a better experience.
Products Blog
How to empower customer service with Imagicle.
How to empower customer service with Imagicle.
Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
Products Blog
AI Virtual Agents for Governments. Eliminating citizen complaints.
AI Virtual Agents for Governments. Eliminating citizen complaints.
Discover how Digital & Voice Virtual Agents can empower the PA and Governement machine to eliminate citizen complaints.
Products Blog
AI Virtual Agents for Healthcare. Transform and simplify patient experience.
AI Virtual Agents for Healthcare. Transform and simplify patient experience.
Discover how Virtual Agents can relieve the stress of healthcare workers and give patients a better experience.Dedicated webinars.
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ENWatch
WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
-
EN
Watch
WEBINAR - How to Lab45’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX. -
ENWatch
WEBINAR - How to Lab45’Chatbots & Voicebots: empower your customer service with Imagicle Conversational AI.Discover what Imagicle Conversational AI can do for your organization.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN
Watch
Watch
WEBINAR - How to Lab
45’
Imagicle Conversational AI. Your new superpower.
Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
EN
Watch
Watch
WEBINAR - How to Lab
45’
Chatbots & Voicebots: empower your customer service with Imagicle Conversational AI.
Discover what Imagicle Conversational AI can do for your organization.
Let's find out more!
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Products BlogOmnichannel Customer Service: what, why, and how?Omnichannel Customer Service: what, why, and how?Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
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Blog
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Press Release NewsImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud Services will reach KSA by the end of 2024. Learn more.
Products Blog
Omnichannel Customer Service: what, why, and how?
Omnichannel Customer Service: what, why, and how?
Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
Blog
Press Release News
Imagicle Cloud to be Available in Saudi Arabia with the new Webex Data Center
Imagicle Cloud to be Available in Saudi Arabia with the new Webex Data Center
Imagicle Cloud Services will reach KSA by the end of 2024. Learn more.Get the most out of it.
Imagicle Conversational AI is often used in combination with these solutions.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
