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Contact Manager
Next-level contact management.
Centralized and synchronized, Imagicle Contact Manager allows you to manage company directories smoothly, granting Click to Call and Caller ID features.
Manage company directories like never before.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
All your contacts in a single place.
Unlimited internal, external, personal, or even group directories, centralized and synchronized in your daily tools.
Get more from your everyday tools.
Perfectly integrated with our Attendant Console, Cisco Jabber, Webex, and Finesse; Cisco Phones, and Microsoft Teams.
Know who’s calling and greet them by name.
Answer every call by greeting your caller with their name, thanks to the Caller ID feature.
Speed Dials, Click to Call, Fast Search.
Improve your call activity with short numbers, click to call, and advanced search to find and call contacts right away.
Tailored to your needs.
Customize your directories with up to 10 custom fields to simplify and speed up your contact search activity.
Integrated with your CRM/ERP.
Import and sync all your external sources such as Salesforce.com, Dynamics, ODBC, Exchange, Lotus Notes, Excel, LDAP, etc.
Integrated with the solutions you love.
Contact Manager for Cisco Finesse
Contact Manager for Webex
Contact Manager for Microsoft Teams
Try Contact Manager
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
A trusted friend for your collaboration tools.
With the Imagicle Contact Manager gadgets you can access all your internal/external contacts, and add global click-to-call and Caller ID to all your calls directly through Cisco Jabber desktop/mobile, Cisco Webex and Finesse, Cisco phones, Microsoft Teams, and more.
Contact Manager + Attendant Console: a perfect match!
Get the most out of your Attendant Console by integrating Imagicle Contact Manager with Caller ID, VIP, and Smart numbers in a flash. Moreover, you’ll be able to add a new contact or modify/delete/save your contacts in personal or shared directories.
Personal or public contact? Your choice.
All your directories can be connected and synchronized to Imagicle Contact Manager, even your personal one. And, if you need to add a new contact you can easily decide in which directory to add them, whether it is a specific group/department or a private directory only you will see.
Make it perfect with other Imagicle Solutions.
Imagicle Contact Manager is perfectly integrated with Digital Fax to send faxes from the web portal using the same directory of your phone, Advanced Queueing with Caller ID information and VIP, and Call Recording with Caller ID displayed in the recording details.
Your contact search, faster.
Do you have a specific contact in mind? Well, a good directory service should retrieve that contact as fast as possible. With the Full-Text Search engine, specifically designed to provide high performances and speed up daily operations, you can search among more than 2M contacts, getting the result in less than a second.
Take your directories everywhere.
Imagicle Contact Manager allows you to find the right contact even if you’re away from your office or desk. Thanks to the Imagicle Gadgets you can enjoy all the features from your calling platform with the same user experience you have in your daily office job.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Contact Manager.
Get the most out of it.
Imagicle Contact Manager is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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Event NewsSign up for the Imagicle for Microsoft Teams Virtual RoadshowSign up for the Imagicle for Microsoft Teams Virtual Roadshow
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Brochure BrochureImagicle Contact Manager Product Brochure.Imagicle Contact Manager Product Brochure.
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Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
Event News
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Brochure Brochure
Imagicle Contact Manager Product Brochure.
Imagicle Contact Manager Product Brochure.
Products Blog
15 Tips to Improve Customer Satisfaction in Call Centers
15 Tips to Improve Customer Satisfaction in Call Centers
Learn how to bring customer satisfaction to new hights by improving call center strategies.It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Contact Manager Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Contact Manager compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | |
| Alcatel - Lucent | OmniPCX Office | 7.x- 8.x- 9.x- 10.x | Directories access available only from web portal and mobile app. No Services available from IP Phones. | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | Directories access available only from Attendant Console- web portal and mobile app. Access from IP Phones available on a project base. Please contact Imagicle for further details. | |
| Avaya-Nortel | IP Office | Directories access available only from Desktop CTI console- web portal and mobile app. No Services available from IP Phones. | ||
| Broadsoft | Broadworks | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. | ||
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 7.x- 8.x- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | Caller ID not available | |
| CISCO | Webex Calling Multi-Tenant | Caller ID available for calls coming from Imagicle queues only. Directories access from Webex Desktop client- web portal and Attendant Console | ||
| Microsoft | MS-Teams - Skype for Business Server 2015/2019 | Directories access available only from Attendant Console- MS-Teams client- web portal and mobile app. No Services available from SFB clients. | ||
| MaticMind | MonkeyVoice | 2 | Directories access available only from Attendant Console- web portal and mobile app. No Services available from IP Phones. |
Compatible endpoints
What endpoints is Contact Manager compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Contact Manager | CISCO | 6921 - 6941 - 6945 - 6961 | ||
| Contact Manager | CISCO | 7800 series | Fast-Search compatibility for 7811- 7821- 7841- 7861 | |
| Contact Manager | CISCO | 7911 - 7911G - 7912 - 7921 - 7921 - 7921G - 7922 - 7925G - 7925G-EX - 7926G - 7931 - 7931G - 7940 - 7941 - 7941G - 7941G-GE - 7942 - 7942G - 7945 - 7945G - 7960 - 7961 - 7961G - 7961G-GE - 7962 - 7962G - 7965 - 7965G - 7970 - 7970G - 7971G-GE - 7975 - 7975G | Fast-Search compatibility for 7911G- 7921G- 7925G- 7925G-EX- 7926G- 7931G- 7941G- 7941G-GE- 7942G- 7945G- 7961G- 7961G-GE- 7962G- 7965G- 7970G- 7971G-GE- 7975G | |
| Contact Manager | CISCO | 8800 series | Fast-Search compatibility for 8841- 8851. Other models under investigation. | |
| Contact Manager | CISCO | 8941 - 8945 - 8961 | Fast-Search compatible | |
| Contact Manager | CISCO | 9951 - 9971 | Fast-Search compatible | |
| Contact Manager | CISCO | IP Communicator | Fast-Search compatible | |
| Contact Manager | CISCO | DX650 - DX80 - DX70 | Using UDS- only in contact separation scenarios- only for internal contacts | |
| Contact Manager | CISCO | Webex Desktop Client- Jabber Desktop and Jabber Mobile Clients | Access to directories through Imagicle Contacts Gadget | |
| Contact Manager | CISCO | Finesse web client | Access to directories through Imagicle Contacts Finesse Gadget | |
| Contact Manager | MICROSOFT | MS-Teams Desktop and Mobile client | Access to directories through Imagicle Contacts App |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Contact Manager.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Release BlogWebex Single Sign-On for Imagicle apps. Simplified access, increased security.Webex Single Sign-On for Imagicle apps. Simplified access, increased security.With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
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Brochure BlogVoice Analytics: from customers’ voice to business success.Voice Analytics: from customers’ voice to business success.Discover how Voice Analytics technologies help your business grow through this in-depth brochure. -
Products BlogDiscover the benefits of an AI virtual receptionist and learn how it works.Discover the benefits of an AI virtual receptionist and learn how it works.Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.
Release Blog
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.Download
Brochure Blog
Voice Analytics: from customers’ voice to business success.
Voice Analytics: from customers’ voice to business success.
Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
Products Blog
Discover the benefits of an AI virtual receptionist and learn how it works.
Discover the benefits of an AI virtual receptionist and learn how it works.
Learn how AI virtual receptionists automate receptionist tasks, enhance customer service, and boost business efficiency.Dedicated webinars.
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EN
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WEBINAR - Sales Lab45’Introducing the Imagicle UCX Cloud Suite on Cisco GPL S+.Cloud SW Subscriptions (SaaS) options is now available on Cisco GPL S+ for all the Imagicle apps. Find out more! -
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WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer. -
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WEBINAR - Release40’Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Introducing the Imagicle UCX Cloud Suite on Cisco GPL S+.
Cloud SW Subscriptions (SaaS) options is now available on Cisco GPL S+ for all the Imagicle apps. Find out more!
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN
Watch
Watch
WEBINAR - Release
40’
Meet Imagicle Virtual Receptionist, the digital twin of your human receptionists.
Register to this webinar included in the Summer '24 Release dedicated to Imagicle Virtual Receptionist, your human receptionist's digital twin.
Let's find out more!
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Event NewsSign up for the Imagicle for Microsoft Teams Virtual RoadshowSign up for the Imagicle for Microsoft Teams Virtual Roadshow
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Brochure BrochureImagicle Contact Manager Product Brochure.Imagicle Contact Manager Product Brochure.
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Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
Event News
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Brochure Brochure
Imagicle Contact Manager Product Brochure.
Imagicle Contact Manager Product Brochure.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.We love answering your questions.
Can I automatically synchronize contacts from multiple external sources?
Yes! With the optional meta connector, you can create different directories and synchronize them with external sources like your ERP or CRM, but also via LDAP.
How many directories can Contact Manager handle?
It can handle an unlimited number directories and contacts, with different visibilities according to the type of user. It doesn’t impact performances, nor licensing.
Can I integrate Contact Manager with my Customer Service solutions?
Yes! You can search or call a contact from any device: Jabber, Webex, Attendant Console, Cisco Finesse, Microsoft Teams, and more! And if you’re using the Attendant Console, you will always know who’s calling and leverage advanced functionalities like CRM pop-up and VIP priorities.
Can I segregate contacts?
Yes, Contact Manager supports contact segregation, with multi-tenant support. You can have a specific directory for one user or department that no one else can see.
If I have the native directory of Cisco, why do I need Imagicle Contact Manager?
Because Contact Manager adds 2 important features: look-up of PSTN callers (on IP Phone, Jabber, and Webex) and the possibility to create unlimited department, personal, and corporate directories.
Get the most out of it.
Imagicle Contact Manager is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Call Recording
Record 100% of calls, start/stop, skip sensitive information, get detailed reports and comply with data regulations.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial