Add compliance to the built-in Webex Calling recording.

Webex Calling features native built-in convenience recording, allowing users to record calls for later review. But what about compliance? Discover how Imagicle Call Recording ensures compliance with GDPR, HIPAA, PCI-DSS, MiFID II and others, while also allowing for complete interaction analysis.

Why do companies need to record their calls?

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

Convenience

Giving employees the option to record a call for later review at their convenience.
In this case, provided by Webex.

Compliance

Meeting regulatory requirements and adhere to internal protocols.
In this case, provided by Imagicle.

Analytics

Analysing conversation contents with AI for top quality evaluation.
In this case, provided by Imagicle.

How does Call Recording complete Webex Calling built-in recording with compliance?

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

Role Based Access

Regulating access to the Call Recording solution based on the roles of individual users and groups within an organization.

Legal Hold

During disputes, specific call recordings may need to be kept longer than usual until the issue is resolved.

Configurable retention policy

Configuring the call policy retention ensures data is kept only as long as necessary for its intended purpose, in accordance with company policies.

Data Security

Guaranteeing the security of data access, archived, and transmitted, and enable a highly reliable architecture.

Audit Trail

Tracking and timestamp any attempt to access, play, download and delete recordings performed by users.

Tampering detection

All locally or externally stored recordings are encrypted with a proprietary digital signature, to avoid data tampering.

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Easy access to Search&Play.

Access, review, listen, download, delete recordings from the web portal or directly on the Webex App through the exclusive gadget with search&play.

Unlimited retention in the Cloud.

The Imagicle Cloud offers unlimited storage, catering to all business sizes and compliance needs. Without the need to worry about space in the storage, data retention reaches peak flexibility.

With Screen Recording and Voice Analytics.

Add analysis to convenience and compliance for the complete picture of your interactions. Screen Recording records agents’ desktop activities during calls, while Voice Analytics leverages AI to inform you about script adherence, negative calls, overall performances.

On Webex Contact Center as well.

Call Recording is available for Webex Contact Center as well, with the same user experience offered for Webex Calling. Administrators can activate recording for agents, who in turn can view recordings in real-time during or after calls (with Search&Play) and Pause/Resume directly from the Webex Contact Center Agent Desktop. Supervisors have all under control with an easy and rich dashboard and several reports.
Build your Imagicle Call Recording for Webex Calling demo
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Add compliance to convenience with Imagicle.

Recap of Imagicle Call Recording compliance features for Webex Calling.
FeatureImagicleWebex
Search&Play via Web
Search&Play inside Webex App
Role Based Access
Legal Hold
Audit trail
Group Management
Recording filters
Store capacityUnlimited100GB
Configurable retention policyUnlimited360 days

Resources.

  • Blog
    Summer release ’24: what’s new.
    Summer release ’24: what’s new.
  • DownloadDownload
    Brochure Blog
    From human to virtual receptionist. A short overview.
    From human to virtual receptionist. A short overview.
    Meet our new AI colleague through a short vademecum.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
    • All resources

    Build your demo

    You'll discover how it works and get an answer your questions.
    Watch the demo

    It's your turn! Give it a try!

    Get your free trial to test Imagicle Call Recording first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Call Recording Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Imagicle Call Recording for Webex Calling – Architecture Diagram.

     

    Imagicle Call Recording can be integrated with Webex Calling in two different ways:

    • With WxC’s built-in recorder feature integration, where the actual recordings take place on Webex, and Imagicle retrieves them through APIs, stores them in the Imagicle cloud, and ensures compliance.

    • With native integration, where recordings are directly sent and stored in the Imagicle cloud.

     

     

    Configuration from Control Hub – How to.

    Learn how to configure Imagicle Call Recording in Control Hub with this video tutorial.

    “
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Build your Imagicle Call Recording for Webex Calling demo
    On-demand and tailored to your needs.
    TAKE ME THERE

    Build your demo

    You'll discover how it works and get an answer your questions.
    Watch the demo

    It's your turn! Give it a try!

    Get your free trial to test Imagicle Call Recording first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the ImagicleBeat blog.

  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • Products Blog
    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Discover the newest Imagicle integration for Webex Calling: Call Recording is available on your Control Hub!
  • Products Blog
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Voice Analytics: AI and use cases to elevate customer satisfaction.
    Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - How to Lab
      40’
      Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
      Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
    • EN WatchWatch
      WEBINAR - Release
      45’
      Call Recording: global availability for Webex Calling MT – Summer Release ENG
      Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
    • IT WatchWatch
      WEBINAR - Release
      45’
      Call Recording: disponibilità globale per Webex Calling Multi-Tenant – Summer Release ITA
      Scopri come Imagicle Call Recording sia ora disponibile in tutto il mondo per Webex Calling Multi-Tenant.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Call Recording: global availability for Webex Calling MT – Summer Release ENG
    Imagicle Call Recording is now globally available for your Webex Calling Multi-Tenant.
  • IT WatchWatch
    WEBINAR - Release
    45’
    Call Recording: disponibilità globale per Webex Calling Multi-Tenant – Summer Release ITA
    Scopri come Imagicle Call Recording sia ora disponibile in tutto il mondo per Webex Calling Multi-Tenant.
    • See all webinars

    Build your demo

    You'll discover how it works and get an answer your questions.
    Watch the demo

    It's your turn! Give it a try!

    Get your free trial to test Imagicle Call Recording first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote