Words matter. Record them.

100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.

Record calls securely and reliably, no matter where the agent is.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

Insights for better decision making.

Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

Insights for better decision making.

Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

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Integrated with the solutions you love.

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Call Recording for Webex

Call Recording for Cisco Finesse

Call Recording for Microsoft Teams

Call Recording for Microsoft Teams

Call Recording for Webex Contact Center

Call Recording for Webex Contact Center

See Call Recording
for Webex Calling
in action.
Watch the demo
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Yes, I want to try!

Details that make the difference.

Stay secure, compliant, and legal.

From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.
Discover

Make recording management simple.

Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.
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Cloud-ready, flexible, and scalable.

Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.

Ready for today’s work-from-anywhere model.

Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.

Cover the reporting needs of any team size.

Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.
Discover

Voice Analytics for your Call Recording.

Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.
See all
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Request a demo

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Voice Analytics

AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

Learn More

Screen Recording

On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

Learn More
Attendant Console - Centralino Telefonico

Attendant Console

Voice Analytics

Screen Recording

Advanced Services

Advanced Services

Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
Discover the Advanced Services
ImagicleCare

ImagicleCare

Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
Discover ImagicleCare

Resources.

  • DownloadDownload
    Security Blog
    Stay Compliant: A Complete Guide to Compliance Recording.
    Stay Compliant: A Complete Guide to Compliance Recording.
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
  • DownloadDownload
    Brochure Blog
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
    • All resources

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    Call Recording Tech Specs.

    All the technical specifications you need to work with Imagicle at best.

    Compatible calling platforms.

    What calling platforms is Call Recording compatible with?

    Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

    ProducerSystemReleaseCertificationsNotes
    CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xRemote party number and call direction information is available starting from CallManager rel. 8.5.1
    CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.x- 9.x- 10.x- 11.x- 12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
    CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
    CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
    CISCOWebex Calling Multi-Tenant
    CISCOUnified Communications Manager ExpressCisco IOS 15.6(1)T or Cisco IOS XE 3.17S or aboveRecording available for PSTN in/out calls only. Please contact Imagicle to check the requirements.
    MicrosoftMicrosoft TeamsNative integration
    BroadSoftBroadWorksR22.0 and aboveBroadSoft CompatibleSupported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated
    AudiocodesMediantRequires SIPREC licenses

    What endpoints is Call Recording compatible with?

    ProductProducerPhoneCertificationsNotes
    Call RecordingCISCOAny 3rd party SIP phones or analog phone setsManual conference or SIPREC recording methods
    Call RecordingCISCOAny Cisco IP Phone supporting built-in bridgeBuilt-in Bridge or NBR recording methods
    Call RecordingCISCOWebex Desktop Client- Jabber Desktop and Jabber Mobile ClientsBuilt-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget
    Call RecordingCISCOFinesse web clientRecordings access and controls through Imagicle Call Recording Finesse Gadget
    Call RecordingCISCOAny phone registered to broadworks environment
    Call RecordingMICROSOFTMS-Teams Desktop and Mobile clientNative Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App

    Imagicle Call Recording inside the Webex Control Hub

    Are you ready for this disruptive integration? Imagicle Call Recording is about to arrive inside the Webex Control Hub for a quick and easy configuration, and it'll be fully integrated with Webex Calling Multi-Tenant and Dedicated. Be the first to discover more about it.

    Get started
    Check what requirements you need to satisfy to deploy in production or test in your lab.
    Requirements
    Shall we arrange a demo?
    We'll guide you through the benefits of Imagicle Call Recording.
    Request a demo
    Advanced Services

    Advanced Services

    Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
    Discover the Advanced Services
    ImagicleCare

    ImagicleCare

    Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
    Discover ImagicleCare

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote

    From the Imagicle Beat blog.

  • Products Blog
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Ensuring Compliance and Exceeding Customer Expectations with Call Recording
    Improve customer service, enhance agent training, and maintain compliance across various sectors.
  • Products Blog
    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Imagicle Call Recording for Webex Calling Multi-Tenant. Ready to capture all your conversations?
    Discover the newest Imagicle integration for Webex Calling: Call Recording is available on your Control Hub!
  • Products Blog
    Imagicle Screen Recording. Your ally to improve customer eXperience.
    Imagicle Screen Recording. Your ally to improve customer eXperience.
    Discover how to leverage Screen Recording to improve customer experience.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Tech Lab
      45’
      Imagicle + MS Teams. Elevate the user experience.
      Discover the full power of Imagicle + MS Teams integration.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      New Voice Analytics: insights for better customer service.
      A new AI service, fully Cloud, that leverages the content of your company's conversations.
    • EN WatchWatch
      WEBINAR - How to Lab
      40’
      Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
      Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
  • EN WatchWatch
    WEBINAR - Tech Lab
    45’
    Imagicle + MS Teams. Elevate the user experience.
    Discover the full power of Imagicle + MS Teams integration.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    New Voice Analytics: insights for better customer service.
    A new AI service, fully Cloud, that leverages the content of your company's conversations.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Achieving Compliance & Quality with Call & Screen Recording and Voice Analytics (ENG).
    Join the webinar to explore the full potential of Imagicle Call Recording + Screen Recording and Voice Analytics.
    • See all webinars

    Let's find out more!

  • DownloadDownload
    Security Blog
    Stay Compliant: A Complete Guide to Compliance Recording.
    Stay Compliant: A Complete Guide to Compliance Recording.
    Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
  • DownloadDownload
    Brochure Blog
    Voice Analytics: from customers’ voice to business success.
    Voice Analytics: from customers’ voice to business success.
    Discover how Voice Analytics technologies help your business grow through this in-depth brochure.
  • DownloadDownload
    Brochure Blog
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
    Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.

    • We love answering your questions.

    It will available to everyone in Winter 2022, but you can try it in advance, for free, now.

    Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.

    Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.

    Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.

    If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.

    Get the most out of it.

    Imagicle Call Recording is often used in combination with these solutions.
    Attendant Console - Centralino Telefonico

    Attendant Console

    Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

    Learn More

    Voice Analytics

    AI-powered add-on of Imagicle Call Recording to get transcripts and sentiment analysis of your conversations.

    Learn More

    Screen Recording

    On top of voice, it adds screen recording functionalities to Call Recording to get the complete picture of customer interactions.

    Learn More
    Attendant Console - Centralino Telefonico

    Attendant Console

    Voice Analytics

    Screen Recording

    Book your free demo.

    We'll show you how it works and answer your questions.
    Request the demo

    It's your turn! Give it a try!

    Get your 30-day free trial to test the Imagicle solution first-hand.
    Request your free trial

    Do you want a quote?

    We'll show you the best purchase solution for your business.
    Request a quote