Track all your Webex Calling calls.

Fully integrated with Webex Calling Multi-Tenant and Dedicated Instance, Call Analytics enhances the native control Hub built-in reporting tool with more than 50 reports on telephone traffic and costs.

Extend your Control Hub built-in reporting tool.

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

Full Cisco compatibility.

Call Analytics integrates not only with Webex Calling, but also with other Cisco platforms, even in hybrid environments and regardless of your PSTN, facilitating migrations and supporting your call reporting needs every step of the way.

+50 customizable reports.

Real-time reports for all calls covering all about telephone traffic and costs, with multi-level aggregation, advanced filters, and more. Directly accessible from your UCX Platform web portal and immediately schedulable via email.

Monitor Hunt Group performances.

Monitor Cisco Hunt Groups and agents' KPIs, such as the number of handled, missed and answered calls, average waiting time and duration, and total duration.

Designed for supervisors.

Supervisors can set up a dashboard with fully customizable content, type, and number of reports, schedule alarms for specific events like calls outside working hours, delegate reports, and more.

Interpreted and easy to read data.

You don’t need to be a data analyst to interpret call data: all raw CDRs are translated into a simple, easy to read form, with data retention policy configurable for up to 5 years.

Data Access: you decide!

Multi-level access to reports according to users’ role: administrator, standard user, supervisor. You decide who can access what!

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Call Analytics
in action?
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From the ImagicleBeat blog.

  • Products Blog
    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    50+ reports for your Webex Calling traffic: introducing Call Analytics for Multi-Tenant
    Discover the brand new Call Analytics for Webex Calling Multi-Tenant.
  • Products Blog
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Call Analytics: boost your Customer Services with Hunt Groups reports.
    Ready to boost your Customer Service? The reports on Hunt Groups for Call Analytics will get the job done.
  • Products Blog
    Leveraging Call Analytics for Business Growth
    Leveraging Call Analytics for Business Growth
    Explore the potential of Imagicle Call Analytics to boost your business efficiency, cost reduction, and regulatory compliance.
    • Discover the blog

    Dedicated webinars.

    • EN WatchWatch
      WEBINAR - Release
      45’
      Summer ’23 – Call Analytics for Webex Calling MT: new reporting features.
      Discover how Imagicle Call Analytics empowers your Webex Calling MT experience with new reports.
    • EN WatchWatch
      WEBINAR - Sales Lab
      45’
      Hunt Groups and Device Model Adoption reports on Call Analytics.
      Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
    • EN WatchWatch
      WEBINAR - How to Lab
      40’
      Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
      Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
  • EN WatchWatch
    WEBINAR - Release
    45’
    Summer ’23 – Call Analytics for Webex Calling MT: new reporting features.
    Discover how Imagicle Call Analytics empowers your Webex Calling MT experience with new reports.
  • EN WatchWatch
    WEBINAR - Sales Lab
    45’
    Hunt Groups and Device Model Adoption reports on Call Analytics.
    Discover 2 brand new Imagicle Call Analytics' reports with a full set of KPIs and discover why they will help your customer gain insights.
  • EN WatchWatch
    WEBINAR - How to Lab
    40’
    Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
    Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
    • See all webinars

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