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UCX Engage
Imagicle UCX Engage Offer.
Enhance customer experience on voice and digital channels with virtual and human interactions. Improve agent experience with smart workspaces and self-service automation. All while ensuring quality & compliance and understanding what your customers think.
ENGAGE ESSENTIALS
To complete your call center.
Ideal for Webex Calling MT, CX Essentials/Basic, UCCX.
ENGAGE ADVANCED
Add omnichannel CC features.
Ideal for Webex Calling DI, CUCM, MS Teams.
ENGAGE VIRTUAL
Add self-service automation.
Ideal for multiple scenarios, even without a calling platform.
UCX Agent Console.
An Omnichannel console for seamless customer engagement across voice and digital channels. Access caller information, handle calls, and oversee queues effortlessly. Manage requests from various chat channels and enable users to interact with virtual agents via voice or digital means, escalating to human support as required.
Agent Chat Console.
An agent chat console to engage your customers on digital channels and manage chatbots escalation. Available as web agent console or gadget embeddable into your Webex App, client or Cisco Finesse.
Imagicle Virtual Agents.
A seamless way to implement CX and EX automation across your engagement platforms, ensuring consistent and tailored self-service experiences for customers. Automate conversations with customers in natural, human-like way to answer questions and resolve common issues over chat, SMS, and email. Voice coming in Summer '24.
DISCOVER MORE Build your conversational flows with Smartflows.
Easily build, customize, train and modify your Virtual Agents on Imagicle Smartflows, a no-code designer with live testing. Features a flow editor with semantic analysis and integration with different LLM models. Can be synced with CRM/ERP/HR backend systems and your knowledge base.
Bring your customer and agent experience to a 10.
Try the services included in Imagicle UCX Engage for free, with a plan tailored to your needs.
Create flows with customized voice prompts and transfer calls easily.
Greet customers with a personalized mp4 message. Optimize queue configurations with advanced algorithms for reliable 24/7 service. Utilize user profiling, seamless login/logout, agent wrap-ups, and efficient setup for enhanced customer service and operational efficiency.
ENGAGE ESSENTIALS
To complete your call center.
Ideal for Webex Calling MT, CX Essentials/Basic, UCCX.
ENGAGE ADVANCED
Add omnichannel CC features.
Ideal for Webex Calling DI, CUCM, MS Teams.
ENGAGE VIRTUAL
Add self-service automation.
Ideal for multiple scenarios, even without a calling platform.