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Federica Paolicchi
Digital Marketer
Italy
Federica was born and raised in Pietrasanta, a Tuscan town between the sea and the hills.
Graduated in Marketing and Market Research at the University of Pisa, she gained experience in companies operating in the IT sector. Through these, she has acquired cross-skills ranging from CRM management to content writing.
At Imagicle, she puts her background to good use by taking on the role of Digital Marketer.
In free time, she loves traveling, reading, and playing sports.
Latest Beats
Release Blog
Summer Release 2024: a wave of experience innovation.
Summer Release 2024: a wave of experience innovation.
Virtual Receptionist. A new way of greeting customers with AI. Imagine having a receptionist available 24/7/365, always ready to greet callers with the perfect tone, who knows exactly where to direct them. That’s what the new Imagicle Virtual Receptionist brings to your reception crew. This AI-powered digital twin of your human receptionists is ready to […]
Products Blog
Call Transfer Rate: how AI Virtual Agents can reduce it
Call Transfer Rate: how AI Virtual Agents can reduce it
Let’s dive into the details, starting from defining what call transfer rate is, why reducing it can improve your services, and how AI is your MVP in this mission.
Use Case Blog
Contact Center Optimization: 3 Essential Tips for Managers
Contact Center Optimization: 3 Essential Tips for Managers
Contact Center Optimization: three tools to bring it to the next level and facilitate customer satisfaction and loyalty.
Use Case Blog
Why Recording Call and Contact Center Calls Is Essential
Why Recording Call and Contact Center Calls Is Essential
Unlock insights and elevate customer service with advanced call recording and analytics from Imagicle.
Customer success Blog
6 web meetings best practices to win your customers’ hearts
6 web meetings best practices to win your customers’ hearts
Web meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Products Blog
Customer Service: ensure quality standards and identify best practices.
Customer Service: ensure quality standards and identify best practices.
Discover the 15 features Imagicle offers for a quality boost.