Imagicle Renewals

Renewals, auto renewals and expiration

The contract will expire on the scheduled end date if not renewed and in the absence of an automatic renewal option. Our customer success team will contact you well in advance to facilitate the renewal process for you. If the contract is not renewed, the service will cease to operate on the anticipated expiration date. Should you have any questions, please do not hesitate to reach out to our customer success team at customersuccess@imagicle.com.

You can always view all the details of your contract and subscription on our dedicated portal.

Contract auto-renewal

If you opt for the auto-renewal at the time of sale, your subscription will automatically renew for one additional year at the end of the contract term, and you will receive a new invoice unless canceled 30 days before the renewal date with written notice. The subscription price will automatically increase by 5% at each renewal. By choosing a longer subscription term, you can ensure your price remains consistent throughout the period.

What are the advantages of auto-renewal?

Item	Without Autorenew	With Autorenew
Renewal price	Based on the price list in effect at the time of request	Locked at your initial subscription rate— no surprises!
Service interruption	If you don’t renew on time, you risk service interruption.	Your service will never interrupt. Peace of mind guaranteed!
Renewal deadlines	You have to manually manage your renewal deadlines.	Automatic renewal: you don’t have to worry about deadlines, relax and let us handle it!

To modify or disable auto-renewal

Purchase method	Instructions
Purchased Directly from Imagicle	To avoid automatic renewal, please send a written notice to renewals@imagicle.com no later than 30 days before your renewal date. Important: If you do not notify us, your subscription will automatically renew, and the corresponding invoice will be issued per the agreement.
Purchased from Cisco	To disable automatic renewal, please contact Cisco directly.