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Manage your subscriptions stress-free
Learn how your subscription and licenses work, how to renew and modify them, how to get support, and more.
What are you looking for?
Set up & Licenses
All about activating and managing licenses and solutions. With or without professional services.
Modifications
Learn how you can modify or expand your solutions during an active contract.
Renewals & Expiration
Learn about how renewals and auto renewals work and what happens when your contract expires.
Set up & Licenses
All about activating and managing licenses and solutions. With or without professional services.
Modifications
Learn how you can modify or expand your solutions during an active contract.
Renewals & Expiration
Learn about how renewals and auto renewals work and what happens when your contract expires.
Here's what else you need to know.
Can the service start date be changed after invoicing and license processing?
Unfortunately, it is not possible to change the start date of the service once the order has been processed. However, we are here to listen and understand your needs, please feel free to contact us at customersuccess@imagicle.com.
Is early termination of an ongoing contract possible?
It is possible to end a contract at the time of its expiration by not proceeding with the renewal. Unfortunately, it is not possible to terminate an active contract before its expiration. However, we are here to listen and understand your needs, please feel free to contact us at customersuccess@imagicle.com.
What happens to data in Cloud when a subscription ends and isn't renewed?
If a cloud subscription contract is not renewed, the service will cease to operate on the expiration date, just like with any other subscription. For detailed information on how data is handled upon service termination, please refer to the following link.
Can you issue a quote for the annual payment of a currently active contract?
Creating a quote is not possible due to the automatic billing process for the annual fee, which differs from the subscription renewal. For all details on the invoice date and the amount that will be billed, you can refer to the subscription portal.
Where can I find my subscription number and my order number?
For your subscription number, order number, and additional subscription details, please visit our subscription portal.
Where to find self-install guides for Imagicle UCX Platform without professional services?
All the resources you need to self-install and configure the Imagicle UCX Platform can be found in our knowledge base.
Where can I find invoices related to a client's subscription?
For all details on the subscription and related invoices, you can refer to the subscription portal.
What's the cancellation policy for auto-renewal subscriptions?
For clients with auto-renewal, it will be possible not to renew the subscription with written communication no later than 30 days from the contract’s expiration.
Where can I find the differences between the Imagicle support plans?
On our ImagicleCare website page you’ll find more details about what’s included in each support plan.
I have opened a support case and need training. How can I proceed?
Our support team is ready to assist you in resolving any difficulties you may encounter while using Imagicle solutions. However, training sessions are not included in our technical support. If you are interested in receiving training, we invite you to contact our sales team at the email address sales@imagicle.com for a customized quote.
Once I renewed my subscription, do I need to take any action on my UCX Platform?
If you are running an Imagicle UCX platform on-premises, make sure it’s connected to the Imagicle cloud to allow automatic license renewal without service interruption. More technical information about connection requirements are available here.
We are Imagicle
Founded in 2010 and part of the Zucchetti Group, Imagicle is a leading company in the UC apps market, with three Italian offices and fully-owned subsidiaries in Miami, Dubai, Riyadh, and Paris, and a happy team of more than 100 people. With an ever-expanding value proposition, Imagicle offers a full set of Cloud or Cloud-connected UC apps behind a single pane of glass.
What we do
We develop one platform of UC apps, empowered with AI and digital Conversational experiences, simplifying deployment, integrations, administration and use. Ideal for mid market and enterprise customers and integrated with the leading calling platforms, it’s available from the Cloud and in mixed environments, granting the flexibility, security and innovation all users need in the new hybrid (and more digital) world.
Want to talk about it?
Call us.
Americas
Monday to Friday
7 am - 5 pm
Est/edt
Est/edt
Saturday and bank holidays included for Gold plans
7 am - 12pm EST/EDT
+1 305 5013030
Europe
Monday to Friday
9 am - 6 pm
CET/CEST
CET/CEST
Saturday and bank holidays included for Gold plans
9 am - 6 pm CET/CEST
9 am - 6 pm CET/CEST
+39 0584 943232
Middle East
Sunday to ThursdayUAE: Monday to Friday
9 am - 6 pm
GST
GST
Saturday and bank holidays included for Gold plans
12 pm - 6 pm GST
+971 436 05197
+966 125 122814
Rest of the world
Nobody is left behind!
Time zone based
Choose your number
+1 305 5013030
+39 0584 943232
+971 436 05197
+966 125 122814