Summer release '24: what's new.

A fresh wave of news from the latest release.
Virtual Receptionist

Virtual Receptionist

Virtual Agents

Virtual Agents

Call Recording

Call Recording

Agent & Attendant Console

Agent & Attendant Console

Your go-to news hub featuring all the Summer Release '24 highlights, including videos, blog posts, webinars and more.

Discover what's new in.

A new way of greeting customers with AI.

Imagicle Virtual Receptionist is the new AI-powered colleague of your receptionists’ team, picking up calls 24/7/365, and transferring them to the right contact when requested.

A true omnichannel AI digital and voice experience is here.

Enjoy AI-based self-service natural interactions across voice and digital channels, with voice bots and chatbots providing answers to common requests based on your Knowledge Base.

Compliance recording of all your conversations.

With Webex Calling introducing its own native built-in recording for convenience, Imagicle Call Recording is the perfect tool to add compliance to internal and external regulations and more essential features to discover.

A revamped operator console for easier management of calls.

Major updates were made to Agent and Attendant Console for Microsoft Teams, granting better performances, stability and reactivity. Now based on ACS, including REST APIs and SDK, meaning total independency from Microsoft Bots.

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