The best AI Virtual Receptionist for your Webex Calling

Why you need an AI virtual receptionist for your Webex Calling

Webex Calling is a trusted companion to enhance calling services from basic to advanced across sectors. But in front desk operations and welcoming services, it’s not always about having a great platform. It’s manpower availability that tips the scale. 

When a company lacks the staff to handle incoming calls, they often rely on IVR-based welcoming services, routing callers to who they’re looking for. But traditional IVRs are getting obsolete, and no customer is happy to be greeted with a press 1 for this, press 2 for that. 

On the other hand, a company might have employees who answer calls, but it’s just one of many tasks on their plate. While a warm, efficient greeting shapes customer perception, dedicating an entire workday to call handling is rarely feasible.

Lastly, a business might just have too many calls to keep track of. Who can afford a full team of receptionists to keep up?

The solution for a consistent, always-on, reliable front desk that doesn’t miss any calls is AI automation. An AI virtual assistant doesn’t need callers to press buttons, isn’t overwhelmed by other tasks, can handle multiple calls at once and is active even at night. 

At Imagicle, our deep expertise in Webex Calling, honed through years of developing native integrations, has led to the creation of the best AI receptionist we can offer, seamlessly integrating with Webex Calling and your Webex or Imagicle Attendant Console, automating receptionist tasks with just a simple 3-click setup.

Automate FAQ answering, transfers and more with Imagicle’s AI virtual assistant

Think of Imagicle AI Virtual Receptionist as a new colleague for your team. Leveraging the powerful Webex Calling platform as a baseline, it automates your welcoming services through a simple, yet holistic management.

AI Virtual Receptionist picks up on your tone of voice and works 24/7 to provide:

• Transfers to the right contact or department – it puts customers in touch with the person they are looking for and will pick the call back up if they are busy or unavailable.
• Missed call notifications – when a colleague is unavailable, a note will be taken for them, and the required information will be sent to them via email.
• 24/7 answer to FAQs – with the info you want it to provide to the caller.
• AI-powered appointment booking – helping callers choose the right person to book with at mutually convenient slots.

All this in 6 languages it speaks fluently, just like a human would: English, French, Spanish, German, and Arabic. Get a feeling of how it sounds like in English!

What makes Imagicle’s the best AI receptionist for your business.

Cost reduction

When researching the best ai voice receptionist, decision makers often worry about the cost they’re going to sustain. Is it going to be worth it? Am I going to spend more than I do now? These are legit question with only one answer: yes, onboarding an AI virtual receptionist is worth it. First and foremost, these solutions allow to rationalize and optimize resources, but also time, since training and updating takes a mere few minutes.

No more waiting times

With AI, customer service is continuous and immediate, any hour of the day. An AI virtual assistant gives customers the immediacy they’re looking for, answering every call on ring one, taking away the stress of a call going to voicemail or waiting in line.

24/7/365 customer service coverage

AI Virtual Receptionist allows customers to solve common problems in self-service, at any time of day. You never have to worry about office hours ever again, and the best part is it only answers questions you teach it to answers, in the way you wish.

Managing service peaks

AI can back up your human receptionist when they’re overwhelmed, allowing them to focus on high-value interactions. Lunch breaks or peak times are no longer a problem.

Up and running in seconds, scalable to your needs.

The awesome thing is how easy our virtual assistant is to set up. There’s no developer skills needed, the interface is intuitive, it can be activated in literal minutes, upsized according to your business needs, and integrated with . Keywords: fast, easy.

• Start by choosing a name for your receptionist, then pick the language and voice type (male or female) you’d like it to have.
• You can decide on the greetings and farewells the AI assistant will use to give your calls a warm touch.
• Set up different behaviours so your receptionist knows exactly how to handle various call scenarios.
• Easily import your contacts with a CSV file.
• Upload an FAQ CSV file.
• You’re online!

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See it in action

A customized demo is waiting for you.

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