AI Virtual Agents for Healthcare. Transform and simplify patient experience.

So what’s the key to help healthcare workers achieve more with less stress, and let patients enjoy the quick services they deserve? It’s AI Virtual Assistants.

Healthcare worldwide: challenges, needs, trends.

56% of patients have declared that they would be interested in booking appointments, asking for information about hours, locations, or fees, asking for medical advice, etc., through automated interactions, resulting in 90% of U.S. hospitals implementing virtual assistants(aka voicebots and chatbots) by 2025.

This is because AI automation is the perfect companion to take repetitive tasks off of staff’s shoulders. Things like appointment booking, delivery of medical reports, information about hospital/clinic opening times, doctor availability, locations, and more take away so much time from a healthcare worker’s day, who frequently can’t stay on top of all the requests. And then, patients get frustrated at the slowness and inefficiency. 

Plus, people are now used to immediacy. Especially younger generations. It’s not uncommon for a person to switch clinics or doctors because another’s communication service is smoother. 

Imagicle Virtual Agents. The future of Healthcare is digital 

Imagicle Virtual Agents are AI-powered virtual assistants designed to automate conversations 365/24/7 through natural interactions and an easy to use behind the scene editor.

They create the perfect balance between human and virtual: frequent requests are managed by a virtual agent via voicebot or chatbot in real-time, through the patient’s favorite channel, with the option of transferring to an operator when needed. A complete omnichannel solution, answering the needs of any user. For real-life use cases, see here.

Imagicle Virtual Agents are available in two flavors: 

• Imagicle Voice Virtual Agent, which automates voice interactions;
• Imagicle Digital Virtual Agent, automatically handling requests on digital channels (WhatsApp, Telegram, Messenger, Slack, etc.). 

Today, we will focus mainly on the Digital Virtual Agent and how it can ease up communications in the health sector.

Digital Virtual Agents: use cases in healthcare

Simplified appointment scheduling.

Patients tend to get frustrated about long waits on the phone and slow responses. Plus, if it’s 9:00pm, they might not want to wait until the following morning to book an urgent appointment.

Digital Virtual Agents automatically schedule appointments at any time of day, 7 days a week; and it takes it a step further. The AI enquires the cause of the visit, collects relevant information about the caller, checks for doctor availability and books mutually convenient time slots, giving live agents more free time to focus on their core activities.

Thanks to Digital Virtual Agents, appointment scheduling also turns into a valuable source of data: the AI is able to automatically collect data about the patient that will make it easier to provide them with the best assistance.

Answering FAQs.

I’m talking to all of you working in healthcare: How many times have you answered to questions about hours, locations, fees, available doctors, exam results, etc.?

And patients: how many times have you been waiting hours on the phone just to get this easy info?

Digital Virtual Agent ends the stress. Hours, locations, fee schedules: it handles repetitive questions at any time of day. Removing inquisitive calls from workers’ schedule frees up time to handle more important stuff and improves the service for patients, erasing the possibility of mistakes.  

Proactive reminders.

At least once in their life, everyone has forgotten a doctor’s appointment – but not with Digital Virtual Agents. With their calendar-based proactive reminders, patients receive a notification whenever their appointment is coming up, keeping everyone’s schedules safe from hitches. They can also be used to send over medical reports, either proactively or on demand.

Digital Virtual Agent, based on conversational AI technology, has what it takes to create a new future for healthcare organizations. Staff will have a virtual agent available to help them with patient-related tasks at any time of day, seven days a week, freeing them up to take care of more complex and pressing matters, thus avoiding overwork and minimizing errors or overlooks.

Experience the full potential of Imagicle Digital Virtual Agents

Enjoy an interactive demo tailored to the healthcare sector

How do Virtual Agents actually work? 

Do you think entrusting a virtual assistant, like a bot or chat, to handle patients requests with human-like precision using intent recognition, NLU, NLP, and NLG is great, but that the complex processes behind this technology require IT experts to manage?

What if I told you you’re wrong and that you can configure your virtual agent’s conversational flows in a completely no-code environment? Sounds amazing, right?

The beating heart of both Digital Virtual Agent and Voice Virtual Agent is Imagicle Smartflows. The Imagicle visual editor, with its drag-and-drop, no-code interface, seamlessly integrates with your systems, allowing you to effortlessly build your conversational flows.

Conclusions.

Imagicle Virtual Agents are the key to transforming healthcare. They simplify the lives of both workers and patients, helping organizations stay ahead in the digital age. By automating routine activities, reducing workload, and providing 24/7 patient information, they enable better care delivery.

Ready to see the change? Dive into a self-service experience of Digital Virtual Agent for healthcare!