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UCX Platform
At a glance
Welcome
Welcome Overview
Omnichannel Agent Console
Attendant Console
Advanced Queueing
Auto Attendant
Contact Manager
Automate
Automate Overview
Virtual Receptionist
Voice & Digital Virtual Agents
Ensure
Ensure Overview
Call Recording
Screen Recording
Emergency Notifications
Digital Fax
Analyze
Analyze Overview
Call Analytics
Voice Analytics
Other
Hotel Services
Services
Advanced Services
ImagicleCare
Download
Brochure
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Get started
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Stay Compliant: A Complete Guide to Compliance Recording.
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Everything you need
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All integrations with Cisco
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Cross platform integrations
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Gadgets for Cisco
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Download
Brochure
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
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A closer look at the heart of Imagicle
Products
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How to ensure your VOIP solutions don’t violate healthcare regulations.
How to ensure your VOIP solutions don’t violate healthcare regulations.
Learn how to make sure that your Voice over Internet protocol solution does not violate the rules on the management and exchange of sensitive data.
Products
Blog
Agile: knowledge sharing and CoPs.
Agile: knowledge sharing and CoPs.
Discover the Communities of Practice, a simple and powerful method to connect people, share information, and identify solutions to common problems.
Tech Specs
Blog
Agile marketing: change your mindset, embrace flexibility and rock your team.
Agile marketing: change your mindset, embrace flexibility and rock your team.
Scrum is a useful approach to help marketing teams identify and focus their efforts on high-value activities and improve the results over time. Learn how to use Agile marketing to increase transparency and efficiency, and build a marketing team that delivers results (and actually rocks!).
Event
Blog
Imagicle lands @ Cisco Live, San Diego.
Imagicle lands @ Cisco Live, San Diego.
Discover the best of Imagicle at Cisco Live 2019 - San Diego. Call Recording compliance, Imagicle inside Cisco Jabber, API integrations.
Customer success
Blog
6 web meetings best practices to win your customers’ hearts
6 web meetings best practices to win your customers’ hearts
Web meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Guide
Blog
Web meetings best practices. Win your customers’ heart.
Web meetings best practices. Win your customers’ heart.
Discover 6 golden rules to make your video conferencing meetings more productive and rewarding for everyone.
Products
Blog
Make the most of your sales with Salesforce CRM.
Make the most of your sales with Salesforce CRM.
Find out how Salesforce CRM helps Imagicle to provide partners and customers with successful projects.
Products
Blog
Why U.K. Government is heavily investing in Cloud Technology.
Why U.K. Government is heavily investing in Cloud Technology.
Find out what's happening in the UK clouds and what we talk about when we refer to the digital transformation.
Products
Blog
Imagicle applications security: vulnerabilities and threats mitigation.
Imagicle applications security: vulnerabilities and threats mitigation.
Learn the core concepts of web application security and discover some basic techniques that developers should use to reduce the chances of a security breach.
Event
Blog
Imagicle U.K. tour: getting closer to the customers overseas.
Imagicle U.K. tour: getting closer to the customers overseas.
Channel Manager Italy, UK & Ireland, Riccardo talks about his journey through the Cisco events in the U.K., to discover the peculiarities of this market and show the specialty of the Imagicle proposition.
Tech Specs
Blog
Artificial Intelligence applications and use cases. A look into the future.
Artificial Intelligence applications and use cases. A look into the future.
Just landed in Imagicle's R&D team, Simone, specialized in Artificial Intelligence tech, tells us how AI can help us solve complex problems and perform tasks normally accomplished by humans (and how we make it real in Imagicle!). Discover some of the best tricks of this magical technology to bring value and simplify your daily work.
Tech Specs
Blog
Scaling Agile: LeSS Scrum adoption.
Scaling Agile: LeSS Scrum adoption.
Discover simple structural rules and guidelines on how to adopt Scrum in large product development. Start now to do more. With LeSS.
Event
Blog
How webinars can skyrocket your B2B company.
How webinars can skyrocket your B2B company.
Discover how to increase your content marketing strategy through webinars: the best way to reach new audiences, position your company as a resource and generate high-quality leads.
Tech Specs
Blog
Agile software development: the retrospective.
Agile software development: the retrospective.
Imagicle Scrum Master will guide you through a real retrospective, showing you how to manage your strengths and weaknesses and turn software development into an efficient, enriching (and fun!) process.
Release
Blog
Imagicle: Winter Release 2019 greatest hits.
Imagicle: Winter Release 2019 greatest hits.
A season of research, innovation, and growth in the Imagicle development team. Discover the most remarkable news of Winter Release 2019.
People
Blog
How the high-tech world will save the humanities (or the other way round).
How the high-tech world will save the humanities (or the other way round).
Find out how to leverage your liberal arts degree in tech and how humanities are valuable in supporting the creation of products oriented to the real needs of customers.
Products
Blog
The top communication challenges facing enterprise brands.
The top communication challenges facing enterprise brands.
E-commerce Consultant at Ecomm Tips, Patrick Foster presents an overview of the issues that companies have to face when reaching the enterprise level. Discover how to achieve and maintain strong communication standards through the use of shared and intuitive tools, a consistently trained team, and much more.
Products
Blog
Imagicle communication: the daily challenge of designing the essential.
Imagicle communication: the daily challenge of designing the essential.
Nearly ten years of design research and refinement with a single purpose: creating a corporate image faithful to the Imagicle philosophy. Essential, joyful, direct.
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Security
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Stay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Download
Brochure
Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
Watch
Products
Products
Want to see Virtual Receptionist in action?
Want to see Virtual Receptionist in action?
Enjoy an interactive demo.
Products
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Why Virtual Agents help you boost your customer service effectively.
Why Virtual Agents help you boost your customer service effectively.
Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
Download
Security
Blog
Stay Compliant: A Complete Guide to Compliance Recording.
Stay Compliant: A Complete Guide to Compliance Recording.
Learn how to navigate regulatory requirements, protect sensitive information, and optimize your recording processes.
Download
Brochure
Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
Watch
Products
Products
Want to see Virtual Receptionist in action?
Want to see Virtual Receptionist in action?
Enjoy an interactive demo.
Products
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Why Virtual Agents help you boost your customer service effectively.
Why Virtual Agents help you boost your customer service effectively.
Imagine a business where customer service teams can get rid of the most repetitive tasks because a bot is already taking care of them.
Featured authors.
Aldo Antignano
Senior Support & IT Manager
Italy
Bernardo Federigi
Senior Marketing Manager
Italy
Lorenzo Naldi
Marketing Engagement Team Leader
Italy
Stefania Solivardi
Marketing Content Creator
Italy
Elena Panzera
Former Content Marketing Specialist
Italy
Fiamma Romano
Demand Generation Team Leader
Italy
Michel Ravasio
Senior Country Manager - US
North America
Yury Montagnani
Senior Sales Manager Europe, Africa & APJC
Italy
Marco Rullo
Senior R&D Manager Product Owner - Unified Communications
Italy
Giuliano Biasci
Senior Software Engineer
Italy
Luca Omiciuolo
Senior Software Engineer
Italy
Michele Marini
Senior Software Engineer
Italy
Samuele Franceschi
People & Culture Manager
Italy
Cristian Delù
Senior Software Engineer
Italy
Marco Da Rios
Senior Software Engineer
Italy
Andrea Sonnino
Senior Tech Solution Specialist
Italy
Greta Babbini
Software UX/UI Designer
Italy
Luca Bonuccelli
Senior Software Engineer
Italy
Massimo Di Puccio
Co-CEO, Chief Marketing & Sales Officer
Italy
Christian Bongiovanni
Co-CEO, Chief Technology Officer
Italy
Stefano Raffaelli
Senior Software Engineer
Italy
Andrea Rivaben
Senior Solution Specialist Manager
Italy
Francesco Ronchieri
Junior Software Engineer
Italy
Luca Isola
Senior Business Development Manager Service Provider
Italy
Marco Cerri
Senior R&D Manager Product Owner - Cloud Services
Italy
Omar Radwan
Channel Sales DACH, CEE & APJC
Italy
Anas Assil
Senior Channel Manager Middle East
Middle East
Riccardo Viviani
Product Owner - UCX Cloud Suite
Italy
Viviana Di Meglio
Channel Manager Europe, Africa & APJC
Italy
Massimiliano Picchi
VP Sales, GM of Imagicle Middle East
Middle East
Matteo Conta
Senior Software Engineer
Italy
Riccardo Rolfo
Channel Manager Italy
Italy
Thomas Popinel
Channel Manager - France
Europe
Andrea Valleriani
Strategic Account Manager
Italy
Huda Bukhari
Channel Sales Executive Saudi Arabia
Middle East