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UCX Platform
At a glance
Welcome
Welcome Overview
Omnichannel Agent Console
Attendant Console
Advanced Queueing
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Contact Manager
Automate
Automate Overview
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Voice & Digital Virtual Agents
Ensure
Ensure Overview
Call Recording
Screen Recording
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Cloud or Dedicated Cloud. What’s best?
Cloud or Dedicated Cloud. What’s best?
You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.
Release
Blog
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
Products
Blog
Imagicle Attendant Console for Webex Calling: the operator console that was missing.
Imagicle Attendant Console for Webex Calling: the operator console that was missing.
Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!
Products
Blog
Voice Analytics: designed for your privacy and security.
Voice Analytics: designed for your privacy and security.
Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
Products
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Voice Analytics: AI and use cases to elevate customer satisfaction.
Voice Analytics: AI and use cases to elevate customer satisfaction.
Introducing Voice Analytics, a cloud-native AI service unlocking the real power of the content of phone conversations.
Tech Specs
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Imagicle contribution to Open Source: WireMock.GUI.
Imagicle contribution to Open Source: WireMock.GUI.
The Open Source world now has an Imagicle touch: discover WireMock.GUI, our internal tool written in TDD and developed by our R&D team that mocks the behavior of a web server.
Release
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Call Rec boost: from 180 to 500 recordings on the same server.
Call Rec boost: from 180 to 500 recordings on the same server.
Leveraging all the hardware space with the same performance level, enabling 500 simultaneous recordings.
Tech Specs
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Three more bites to Imagicle’s Design For People process.
Three more bites to Imagicle’s Design For People process.
Imagicle UX Greta tells about three steps of the Exploration phase of UX software design for people: Brainstorming & sketches, Wireframing, Prototyping. Discover a reliable and programmatic way to understand the needs, aspirations, and emotional touchpoints of customers and users.
Tech Specs
Blog
6 Key benefits of Open Source Software for Cloud-native development.
6 Key benefits of Open Source Software for Cloud-native development.
Open Source or proprietary software? Here are my 6 reasons why making a decision for Open Source software is a good choice in many cases.
Tech Specs
Blog
3 imagicle steps to designing a strong user experience.
3 imagicle steps to designing a strong user experience.
Consistency and ease in the user experience are huge undertakings, but we have embraced them! Find out our three steps to provide relevant and significant experiences to users based on their behavior analysis, improve the way users interact with the apps and thus enhance overall user satisfaction.
Products
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Capex vs Opex. Should I buy or should I lease?
Capex vs Opex. Should I buy or should I lease?
What is the difference between CapEx and OpEx? Go through the article and find out more.
Products
Blog
A new smart way to produce Imagicle Virtual Appliance.
A new smart way to produce Imagicle Virtual Appliance.
Discover Imagicle Virtual Appliance, a fast and convenient way to set up an AppSuite, both for a trial and for a production configuration.
Products
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Let’s face it! Picture Repository for Attendant Console and Cisco Jabber.
Let’s face it! Picture Repository for Attendant Console and Cisco Jabber.
Discover the Repository that takes the photos of your colleagues inside the Attendant Console… and Cisco Jabber!
People
Blog
Being a Solution Specialist @ Imagicle.
Being a Solution Specialist @ Imagicle.
Andrea talks about his experience as an Imagicle solution specialist, explaining what advantages his work offers for teams, partners, and customers.
Products
Blog
Serverless Architecture: Imagicle’s journey to the Clouds.
Serverless Architecture: Imagicle’s journey to the Clouds.
Follow our Cloud Architect in the adventurous journey to Imagicle Cloud Licensing and the highest peaks of technology.
Products
Blog
Why choosing emergent design for Agile software development.
Why choosing emergent design for Agile software development.
Learn why and how the architecture of software should emerge through a scale-up approach rather than upfront design, and how Imagicle self-organizing teams allow the design to emerge.
Tech Specs
Blog
TDD: why I decided that debugging wasn’t worth my time.
TDD: why I decided that debugging wasn’t worth my time.
Take it easy with all that debugging! Here's a Test-Driven-Development real-life usage example to learn how to release projects much faster and with higher quality and stop wasting your time in the tangle of bugs.
Products
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Agile: knowledge sharing and CoPs.
Agile: knowledge sharing and CoPs.
Discover the Communities of Practice, a simple and powerful method to connect people, share information, and identify solutions to common problems.
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