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UCX Platform
At a glance
Welcome
Welcome Overview
Omnichannel Agent Console
Attendant Console
Advanced Queueing
Auto Attendant
Contact Manager
Automate
Automate Overview
Virtual Receptionist
Voice & Digital Virtual Agents
Ensure
Ensure Overview
Call Recording
Screen Recording
Emergency Notifications
Digital Fax
Analyze
Analyze Overview
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Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
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Stay Compliant: A Complete Guide to Compliance Recording.
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Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
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Call Analytics for Microsoft Teams. An even more powerful integration.
Call Analytics for Microsoft Teams. An even more powerful integration.
Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
People
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Spreading the Imagicle love in the UK.
Spreading the Imagicle love in the UK.
What can Imagicle bring to the UK market and why should customers and partners choose us?
Products
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Cloud or Dedicated Cloud. What’s best?
Cloud or Dedicated Cloud. What’s best?
You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.
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Imagicle applications for your Webex Calling.
Imagicle applications for your Webex Calling.
Download the brochure and improve your Webex Calling experience.
Customer success
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Customer success: what it means and benefits.
Customer success: what it means and benefits.
Customer success: what is it and why it matters? Discover why it's important to have dedicated resources.
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Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are my communications safe in the Cloud? Imagicle Cloud Security Brochure
Are your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
Release
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Imagicle Spring Release 2022. Empowered integrations in the Cloud.
Imagicle Spring Release 2022. Empowered integrations in the Cloud.
It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!
Release
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Voice Analytics. Understanding agent performance.
Voice Analytics. Understanding agent performance.
Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.
Release
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Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
Webex Single Sign-On for Imagicle apps. Simplified access, increased security.
With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.
Event
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Imagicle Virtual Event: takeaways and recaps from a journey to the Clouds.
Imagicle Virtual Event: takeaways and recaps from a journey to the Clouds.
What was the first Imagicle Virtual Event all about? How can Imagicle help your business? You're in the right place.
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Turn your hybrid work into a happy place with Imagicle UCX Cloud Suite.
Turn your hybrid work into a happy place with Imagicle UCX Cloud Suite.
Discover our Cloud proposition and why it’s a keypoint in building the ideal hybrid work environment for your business.
Products
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Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
Release
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Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022. Secure, integrated, Cloudy new features.
Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!
Products
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Imagicle Attendant Console for Webex Calling: the operator console that was missing.
Imagicle Attendant Console for Webex Calling: the operator console that was missing.
Discover a new native integration. Attendant Console is fully compatible with all Cisco platforms!
People
Blog
The Importance of ESG Strategy and how we made it real with our Digital Fax.
The Importance of ESG Strategy and how we made it real with our Digital Fax.
Environmental, social, and governance issues and practices are every day more relevant. Discover how Imagicle addresses them.
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Imagicle toolbox to build an outstanding customer service. 🚀
Imagicle toolbox to build an outstanding customer service. 🚀
Behind the high performance of your CS, there are the right tools. Imagicle gets them all in a single UCX Suite. Discover them!Behind the high performance of your CS, there are the right tools. Imagicle gets them all in a single UCX Suite. Discover them!
Products
Blog
Voice Analytics: designed for your privacy and security.
Voice Analytics: designed for your privacy and security.
Voice Analytics handles a variety of sensitive, personal data. Learn why you can trust it to do so, any time, anywhere.
Event
Blog
Imagicle @ Gitex 2021: takeaways from being in a crowd after a while.
Imagicle @ Gitex 2021: takeaways from being in a crowd after a while.
Are in-person events still a thing? As we go back to normal after this intense week, it's time for keynotes & takeaways.
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