Customer Service: 3 apps for a comprehensive, scalable solution.

Thanks to Imagicle Customer Service, you can grant a complete, scalable solution with a simple architecture that reduces operational costs by combining three differentapps into a single panel, streamlining queue and calls management:

•   Advanced Queueing, a call distribution software based on the SIP/SIPS and RTP/sRTP protocols, allows a flexible and easy queue configuration leverging several distribution algorithms via the web;
•   Auto Attendant Module enables the definition of multi-level, self-service call flows through a simple web interface;
•  Attendant Console, fully integrated with company directories, is the easy-to-useoperator console that simplifies call management and daily operations.

Michel Ravasio

Senior Country Manager - US