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Imagicle for Webex Calling: AI-powered Apps to Elevate your Calling Platform.
UCX Cloud Suite
Attendant
Console
Advanced
Queueing
Auto
Attendant
Conversational
AI
Manager
Assistant
Call
Recording
Screen
Recording
Voice
Analytics
Contact
Manager
Call
Analytics
Digital
Fax
Hotel
Services
With Imagicle UCX Cloud Suite, your favorite apps are immediately available from the Imagicle Cloud.
Start making your communications faster, smarter, easier.
The office in your pocket.
Manage your apps through IP phones, Cisco Webex, Cisco Jabber, Microsoft Teams, browsers, mobile devices and other platforms, even if your calling platform is On-Prem or Hosted.
Pay for only what you need.
With Imagicle UCX Cloud Suite, you only pay for the services you need through a single subscription including support services, elastic resources, and unlimited data retention, in addition to the features you choose.
Top scalability.
Expand your existing resources to accommodate increased business needs and support your business growth without expensive changes to your IT systems.
Secure cloud connectivity.
The solution securely connects to your network via the Internet (OTT), VPN, SD Wan or Equinix ECX to integrate with the systems on your network, and you can leverage your current PSTN lines to go into production immediately.
Out of the box and always up to date.
Start with a simple subscription, get 3 seasonal updates and daily back-ups with 0 downtimes and no IT operational costs.
All the support you deserve.
Imagicle Advanced Services and ImagicleCare Services teams will assist you from the solutions' adoption to proactive support, 24/7/365.
The office in your pocket.
Manage your apps through IP phones, Cisco Webex, Cisco Jabber, Microsoft Teams, browsers, mobile devices and other platforms, even if your calling platform is On-Prem or Hosted.
Pay for only what you need.
With Imagicle UCX Cloud Suite, you only pay for the services you need through a single subscription including support services, elastic resources, and unlimited data retention, in addition to the features you choose.
Top scalability.
Expand your existing resources to accommodate increased business needs and support your business growth without expensive changes to your IT systems.
Secure cloud connectivity.
The solution securely connects to your network via the Internet (OTT), VPN, SD Wan or Equinix ECX to integrate with the systems on your network, and you can leverage your current PSTN lines to go into production immediately.
Out of the box and always up to date.
Start with a simple subscription, get 3 seasonal updates and daily back-ups with 0 downtimes and no IT operational costs.
All the support you deserve.
Imagicle Advanced Services and ImagicleCare Services teams will assist you from the solutions' adoption to proactive support, 24/7/365.
Go Cloud today with a special offer!
4 key apps to enable new smart workplaces and move to the Cloud saving over 40%.
Details that make the difference.
Cloud or Dedicated Cloud. Your choice.
You can deploy your UCX Cloud Suite on a Dedicated Cloud, enjoying different levels of flexibility, several connection models (Imagicle public SBC, VPN, SD-WAN, Equinix ECX), and local availability. You can connect it directly to your calling platform: in the cloud, but also On-Prem or hosted by your Service Provider, leveraging your existing PSTN lines, adding elastic resources and unlimited data retention.
Security as you’ve never seen it.
The Imagicle UCX Cloud Suite is based on AWS, so you can rely on a leading cloud provider's top security. Imagicle is an AWS's Reviewed Partner and keep your apps updated against the OWASP 10, and we're ISO 27001 certified for establishing, maintaining, and continually improving an information security management system (ISMS).
Simple, Secure, Single Sign-On.
Powered by the Imagicle Cloud, the Single Sign-On allows you to access all your Imagicle apps, both Cloud or Cloud-connected, with a single, secure login. You'll have fewer credentials to remember, a cohesive user experience, and boosted security. Standard Identity Providers such as AzureAD, PingFederate, or Okta are supported, but you can also leverage Webex credentials thanks to the integration with Webex SSO.
20+ Data Centers worldwide.
Imagicle UCX Cloud Suite is hosted and operated by Imagicle on a dedicated, secure, and reliable instance available for every GEO, based on AWS Data Centers. The service is available for production, PoC, and Lab in the USA, Canada, EU, United Kingdom, UAE, Japan. On request, can be activated in more than 20 DCs worldwide.
A perfect match for your Cloud Calling Platforms.
The best choice to empower your cloud calling platform while ensuring top-level security, cost-savings, and the same unified usability with improved scalability and flexibility. Webex Calling Multi-Tenant and Dedicated, Broadworks, and Microsoft Teams: you choose the platform, we bring you the experience you love, even if your calling platform is On-Prem or hosted.
Don’t give up on the things you love.
A proper calling platform is just as important as the apps that make a difference in the daily user experience. With Imagicle, you don’t have to give it up: as you switch to the Cloud, all your beloved apps will be available behind a single pane of glass just as before.
Let's cut those costs!
On-prem customers can face several hidden costs, including computing, consumption, backup, and third parties licenses. With Imagicle UCX Cloud Suite, SW products, SW support, hosting, and operations costs will be included in a single, clear, predictable subscription with a lower TCO.
Easily integrate with the things you already use and love.
Use pre-built integrations or build your own custom integrations using our secure developer API.
Learn MoreGet your job done with the Imagicle UC Cloud services.
Customer service
Don't keep your customers waiting.
Your efforts to provide a product or service of great quality can't be ruined by inefficient management of waiting times. Imagicle Customer Service - including Auto Attendant, Advanced Queueing, and Attendant Console - optimizes your business operations thanks to smooth call routing, queueing, and management, while Contact Manager centralizes all your directories, returning the contact you are looking for within seconds.
Attendant Console
Advanced Queueing
Auto Attendant
Contact Manager
Call compliance
Keep the pace with regulations.
The rise of regulatory demands drives organizations to increase communication capture and sustain compliance. Whether it’s MIFID II, GDPR, PCI-DSS, HIPAA, Imagicle Call Recording and Screen Recording, with secure storage and customizable retention times, role-based access, encryption, a complete audit trail of activities, and the ability to skip sensitive information ensures 100% compliance, while playback and evaluation provide instant qualitative feedback.
Call Recording
Powerful insight
Business analytics for top productivity.
Phone calls are still the preferred method for immediate customer interaction. This is why understanding customer experience is key to competitive advantage. By incorporating Call Recording, Screen Recording and Voice Analytics into your customer service, you will have a complete vision of recorded voice, on-screen activities, and insights on voice transcriptions to monitor and evaluate communications, and highlight trends for informed decisions. Plus, Call Analytics can help you track your device usage, telephone budget, and give you detailed reports on your call costs.
Call Analytics
Call Recording
Digitalization
When digital means cost-effective.
While some tools are still part of our job, technology has evolved past paper-driven devices. Don’t settle for clunky fax machines and outdated file sharing processes.
Send and receive faxes from all devices as emails with our Digital Fax and let Contact Manager centralize all contacts, saving on materials and maintenance and complying with regulations. Thanks to our dedicated gadgets, these apps are available on Cisco Jabber, Webex, and MS Teams!
Digital Fax
Contact Manager
Hospitality
Ensure an unforgettable guest experience.
Staff preparation, state-of-the-art facilities, and customized services are the basis of a satisfying experience for your hotel guests. Nowadays, though, that's not enough. Implementing the best communication systems and additional welcoming and telephony services has become essential. In addition to perfectly integrating the PMS with your Cisco Platform, Imagicle Hotel Services takes care of your guests' experience from check-in to check-out.
Hotel Services
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle UCX Cloud Suite.
Advanced Services
Rely on a dedicated team to streamline configuration and integrations, with tailored-made assistance during every step of the way: delivery, implementation, or project upgrade.
ImagicleCare
Choose the best support plan for your business and get in touch with a team of friendly professionals always ready to help you out in 7 different languages.
We love answering your questions.
04/06
Can I try before I buy?
Of course! We offer you a free demo, a free trial period, or even a Proof of Concept within your environment with the assistance of our dedicated Solutions Specialist team.
05/06
Can I count on Imagicle support when migrating to the cloud?
Imagicle Advanced Services offer you tailor-made assistance during delivery, implementation, or project upgrade, while ImagicleCare Services Team will be always available in 7 different languages.
06/06
Not ready for the Cloud yet?
Imagicle UCX Cloud Suite works with your Calling Platform Cloud, Hosted, On-Prem. You can move to the Imagicle Cloud by migrating your calling platform at your own pace. If you’re not ready for the Cloud yet, you can use Imagicle UCX Suite On-Prem or hosted in your data centers, but you should consider the differences below.
01/06
Is private cloud too expensive for a small company?
When considering the total cost of ownership, including SW Maintenance, Hosting and Operations, Imagicle UCX Cloud Suite can be cheaper than the On-Prem solution even for small-sized projects.
02/06
Is it safe to put my data in the cloud?
Imagicle protects your data all-round: physical security guaranteed by AWS, Secure Software Development Lifecycle approach, OWASP 10, penetration testing, ISO 27001, privacy regulations.
03/06
What if I'm not ready for Cloud Calling, yet?
You can keep your existing PSTN and Calling platform on-prem and start moving apps in the cloud, thus simplifying your future transition to the Cloud.
04/06
Can I try before I buy?
Of course! We offer you a free demo, a free trial period, or even a Proof of Concept within your environment with the assistance of our dedicated Solutions Specialist team.
05/06
Can I count on Imagicle support when migrating to the cloud?
Imagicle Advanced Services offer you tailor-made assistance during delivery, implementation, or project upgrade, while ImagicleCare Services Team will be always available in 7 different languages.
06/06
Not ready for the Cloud yet?
Imagicle UCX Cloud Suite works with your Calling Platform Cloud, Hosted, On-Prem. You can move to the Imagicle Cloud by migrating your calling platform at your own pace. If you’re not ready for the Cloud yet, you can use Imagicle UCX Suite On-Prem or hosted in your data centers, but you should consider the differences below.
01/06
Is private cloud too expensive for a small company?
When considering the total cost of ownership, including SW Maintenance, Hosting and Operations, Imagicle UCX Cloud Suite can be cheaper than the On-Prem solution even for small-sized projects.
02/06
Is it safe to put my data in the cloud?
Imagicle protects your data all-round: physical security guaranteed by AWS, Secure Software Development Lifecycle approach, OWASP 10, penetration testing, ISO 27001, privacy regulations.
03/06
What if I'm not ready for Cloud Calling, yet?
You can keep your existing PSTN and Calling platform on-prem and start moving apps in the cloud, thus simplifying your future transition to the Cloud.
Not ready for the Imagicle Cloud yet?
UCX Cloud Suite
Cloud
On Prem/Hosted
Hosted and operated by Imagicle
Cloud:
On Prem/Hosted:
Update to the latest version
Cloud:
On Prem/Hosted:
Daily backup for high reliability
Cloud:
On Prem/Hosted:
High and immediate scalability
Cloud:
On Prem/Hosted:
Ready for mobile remote access (OTT)
Cloud:
On Prem/Hosted:
Secure elastic storage (Recording, Fax)
Cloud:
On Prem/Hosted:
Continuous scan of security vulnerabilities
Cloud:
On Prem/Hosted:
Optional
Cloud apps integrations (ex: Gmail, O365, DBOX)
Cloud:
On Prem/Hosted:
Optional
Proactive monitoring and alarming
Cloud:
On Prem/Hosted:
Optional
High Availability across multiple availability zones
Cloud:
On Prem/Hosted:
Optional
Resources.
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Press Release NewsImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud Services will reach KSA by the end of 2024. Learn more.
-
Watch
Event NewsImagicle for Webex Calling – Virtual RoadshowImagicle for Webex Calling – Virtual RoadshowThe ultimate event to empower your communications. 100% online and free. -
Download
Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Products BlogCloud or Dedicated Cloud. What’s best?Cloud or Dedicated Cloud. What’s best?You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.
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Customer success Blog3 must-have skills for a successful Customer Service.3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
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Products BlogImagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
Dedicated webinars.
-
EN
Watch
WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer. -
EN
Watch
WEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and AI Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new AI Virtual Receptionist. -
ENWatch
WEBINAR - Release45’Digital Fax: the only one for Webex Calling MT and DI – Summer Release ENGDiscover Imagicle Digital Fax, a 100% paperless solution for sending and receiving faxes.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN
Watch
Watch
WEBINAR - How to Lab
40’
Welcome your customers the right way: Attendant Console and AI Virtual Receptionist. (EMEAR)
Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new AI Virtual Receptionist.
EN
Watch
Watch
WEBINAR - Release
45’
Digital Fax: the only one for Webex Calling MT and DI – Summer Release ENG
Discover Imagicle Digital Fax, a 100% paperless solution for sending and receiving faxes.
Let's find out more!
-
Press Release NewsImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud Services will reach KSA by the end of 2024. Learn more.
-
Download
Brochure BlogImagicle applications for your Webex Calling.Imagicle applications for your Webex Calling.Download the brochure and improve your Webex Calling experience.
-
Download
Brochure BlogAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre my communications safe in the Cloud? Imagicle Cloud Security BrochureAre your communications safe in the Cloud? If you choose Imagicle, the answer is yes. Discover why.
We love answering your questions.
Is the private cloud too expensive for a small company?
When considering the total cost of ownership, including SW Maintenance, Hosting and Operations, Imagicle UCX Cloud Suite can be cheaper than the On-Prem solution even for small-sized projects.
Is it safe to put my data in the cloud?
Imagicle protects your data all-round: physical security guaranteed by AWS, Secure Software Development Lifecycle approach, OWASP 10, penetration testing, ISO 27001, privacy regulations.
Can I count on Imagicle support when migrating to the cloud?
Imagicle Advanced Services offer you tailor-made assistance during delivery, implementation or project upgrade, while ImagicleCare Services Team will be always available in 7 different languages.
Can I try before I buy?
Of course! We offer you a free demo, a free trial period, or even a Proof of Concept within your environment with the assistance of our dedicated Solutions Specialist team.
What if I'm not ready for the cloud calling, yet?
You can keep your existing PSTN and Calling platform on-prem and start moving apps in the cloud, thus simplifying your future transition to the Cloud.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial