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Auto Attendant
The welcome you would like to receive.
Imagicle Auto Attendant is the welcome solution to easily create call flows with customized voice prompts and call transfer to specific users, queues, or external numbers.
Increase the value of human welcoming interactions.
A top-notch IVR service in 3 clicks.
Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Simple. Seamless. Integrated.
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
Customized welcome greetings.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Boost your customer’s experience.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Improve performance and cut costs.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Rely on reports, not on chance.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
A top-notch IVR service in 3 clicks.
Enter the number to activate the service on, add a new behavior, and configure it. You're done!
Simple. Seamless. Integrated.
Intuitive and complete web management. Integrated with Imagicle Attendant Console and Advanced Queueing.
Customized welcome greetings.
The first impression is crucial for your business. Greet customers with a warm, personalized message.
Boost your customer’s experience.
Reduce waiting times, deliver always on services 24 hours a day, and increase your customers’ satisfaction.
Improve performance and cut costs.
Automate part of the call handling process, level up employees' productivity, and reduce extra costs.
Rely on reports, not on chance.
Call Volume by Service & Behavior, Busy Channels, Call Details and Trends with export and scheduling options.
Integrated with the solutions you love.
Try Auto Attendant
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
The easiest way to welcome customers.
Create your IVR with a multi-function menu ("press 1 for..., 2 for..."), set up call transfer to the right agent, automate the playback of audio messages to answer FAQ, and allow customers to automatically connect to the desired extension by entering the number via Dial-In.
Adapt behaviors according to the weekly calendar.
Simply set your opening and closing times, indicate recurring holidays, or report occasional closures to automatically adapt the IVR service according to the current day and time. Your callers will always receive a warm welcome and the most appropriate information, 365 days a year, 24 hours a day.
Improve IVR services with targeted reports.
Find out the number of customers who have hung up in the wait, if your IVR is correctly sized according to the average number of occupied channels, if there have been inefficiencies, and more. Many reports available, exportable, and schedulable to your needs, even directly in your email.
Complete your Customer Service.
Auto Attendant integrates Advanced Queueing and Attendant Console capabilities, delivering a complete customer service solution: from automatic call routing, to advanced queue management, to the Attendant Console. All natively integrated and available in a single, intuitive interface.
Easy self-service management, in-office and remotely.
Easy to set up and modify, allowing anyone to manage the IVR service without IT. You can also set up a supervisor user for each service, which can be configured with ad hoc behaviors, even according to the needs of different geographical locations.
Maximum scalability, minimum costs.
Expand capabilities based on your business needs. With Imagicle UCX Cloud Platform, scaling the service based on your phone traffic volume is easier: it brings the channels available through a single server beyond the 360 available with the On-Prem solution, freeing you from the costs of extra servers, maintenance, and operators.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Auto Attendant.
Get the most out of it.
Imagicle Auto Attendant is often used in combination with these solutions.
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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Event NewsSign up for the Imagicle for Microsoft Teams Virtual RoadshowSign up for the Imagicle for Microsoft Teams Virtual Roadshow
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Brochure BrochureImagicle Customer Service Product Brochure.Imagicle Customer Service Product Brochure.
-
Download
Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
Event News
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Brochure Brochure
Imagicle Customer Service Product Brochure.
Imagicle Customer Service Product Brochure.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Auto Attendant Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Auto Attendant compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| Alcatel - Lucent | OmniPCX Enterprise | 9.x-10.x | verified- contact Imagicle for details | |
| Avaya-Nortel | Communication Manager - Aura | 6.x-7.x-8.x | verified- contact Imagicle for details | |
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | ||
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Express | 7.x- 8.x- 9.x-10.x-11.x-12.x-14.x | ||
| CISCO | Webex Calling Multi-Tenant | |||
| Microsoft | Microsoft Teams - Skype for Business Server 2015/2019 | |||
| MaticMind | MonkeyVoice | 2 |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Auto Attendant.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Products BlogHow to empower customer service with Imagicle.How to empower customer service with Imagicle.Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
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Products BlogImagicle Attendant Console for Webex Calling: the operator console you’re looking for.Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.
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Products BlogCloud or Dedicated Cloud. What’s best?Cloud or Dedicated Cloud. What’s best?You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.
Products Blog
How to empower customer service with Imagicle.
How to empower customer service with Imagicle.
Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
Products Blog
Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.
Imagicle Attendant Console for Webex Calling: the operator console you’re looking for.
Discover the value of an exclusive Cloud Attendant Console integrated with your Webex Calling.
Products Blog
Cloud or Dedicated Cloud. What’s best?
Cloud or Dedicated Cloud. What’s best?
You're migrating to the Cloud and you need to choose between a public or private instance? This article will help you.Dedicated webinars.
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EN
Watch
WEBINAR - Tech Lab40’Customer Service: 3 apps for a comprehensive, scalable solution.Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service. -
EN
Watch
WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer. -
EN
Watch
WEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
EN
Watch
Watch
WEBINAR - Tech Lab
40’
Customer Service: 3 apps for a comprehensive, scalable solution.
Cut operational costs by combining three different apps into a single panel. It's Imagicle Customer Service.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN
Watch
Watch
WEBINAR - How to Lab
40’
Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
Let's find out more!
-
Event NewsSign up for the Imagicle for Microsoft Teams Virtual RoadshowSign up for the Imagicle for Microsoft Teams Virtual Roadshow
-
Brochure BrochureImagicle Customer Service Product Brochure.Imagicle Customer Service Product Brochure.
-
Download
Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
Event News
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Sign up for the Imagicle for Microsoft Teams Virtual Roadshow
Brochure Brochure
Imagicle Customer Service Product Brochure.
Imagicle Customer Service Product Brochure.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.We love answering your questions.
Are there any call flow reports available within Auto Attendant?
Yes. You can use and customize different types of reports to analyze call flows and telephone traffic, such as Call Volume by Service & Behavior, Call Details Analysis, Busy Channels, etc.
Can I easily change the behavior of an IVR on my own, or will I need help from my IT manager?
Setting up your IVR system and modify its behaviors is intuitive and simple and you can do it yourself without any additional IT intervention.
Can I upload my own customized audio messages to welcome the callers?
Yes, Imagicle Auto Attendant comes with standard announcements in 6 languages, but you can add a special touch by uploading your own messages.
How many IVR behaviors and services can I set? Is there a limit?
There’s no limit. Imagicle Auto Attendant allows you to set unlimited IVR services and unlimited behaviors.
Can I limit the service visibility for some users?
Yes. You can define supervisor users who are responsible for setting up and monitoring Auto Attendant services.
Get the most out of it.
Imagicle Auto Attendant is often used in combination with these solutions.
Advanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn More
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial