Start your digital transformation, with self-service natural interactions across digital and voice channels through a no-code set up.
Self-learning bots at the service of customers and employees.
Enable AI Self-Service
Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.
Increase call and chat deflection
With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.
No-code configuration
Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.
Customization to your needs
Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.
No LLM account needed thanks to Imagicle tokens
No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.
Continuous learning from your knowledge
Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.
Enable AI Self-Service
Use AI to upgrade your calling services with voice bots and introduce chatbots to cater to the round-the-clock immediacy customers look for.
Increase call and chat deflection
With AI being your first touchpoint across all channels, agents are freed to tackle critical, complex, or urgent matters.
No-code configuration
Leverage an advanced AI engine with a visual editor to define the conversational voice or digital flows. No input from dev or IT needed.
Customization to your needs
Go beyond providing basic info - the possibility of what Virtual Agents can offer are endless and go across all verticals.
No LLM account needed thanks to Imagicle tokens
No need to set up and manage an LLM account as Imagicle tokens allow the use of different LLM models.
Continuous learning from your knowledge
Assistants are always updated with your latest info from different sources of your choice without needing to retrain them each time you make changes.
Automate both Voice & Digital conversations.
Voice
Phone lines available with no waiting times 24/7.
When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.
Digital
Answer all quick questions automatically, 24/7.
Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.
Voice
Phone lines available with no waiting times 24/7.
When customers need to solve a critical problem, they call you. Let an AI voice bot handle the most common issues in a human-like way, freeing agents to focus on more complex tasks.
Digital
Answer all quick questions automatically, 24/7.
Let an AI chatbot take care of your online customer service. It will immediately solve routine inquiries on WhatsApp, website chat, and more, enabling omnicanality & self-service.
Try the Digital Virtual Agents yourself.
Integrated with the solutions you love.
Imagicle Smartflows. Where the magic happens.
LLM? With Imagicle tokens, the choice is yours.
Boost CX and EX without replacing your existing platform.
Try them yourself.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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Products Blog15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
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Customer success Blog3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
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EN
Watch
WEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
It's your turn! Give it a try!
From the ImagicleBeat blog.
-
Products Blog15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
-
Customer success Blog3 must-have skills for a successful Customer Service.Discover the customer service skills needed for a successful business, in any vertical.
-
Customer success Blog6 web meetings best practices to win your customers’ heartsWeb meetings are your entry point for a successful deal. Learn the 6 best practices to make the most out of them.
Get the most out of it.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAuto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreIt's your turn! Give it a try!
Healthcare
- Appointment scheduling
- Answering FAQs (hours, locations, fee schedules)
- Proactive alerts and reminders
Government
- 24/7 Citizen support
- Simplified bookings
- 0 waiting times
- Easy access to information
Banking&Finance
- 24/7 Customer support
- Check Balance
- Credit & Debit card support
- ATM Locator
General Utilities
- Bill & Payment check
- Appointment booking
- Service activation
- Opening times