Takeaways from the Imagicle for Microsoft Teams Virtual Roadshow.

Imagicle for Microsoft Teams Virtual Roadshow: mission accomplished! ✅

After last year’s first appearance of the Virtual Roadshow series, this time Imagicle has brought back its favorite format, 100% online and free, to focus on Microsoft Teams and how to empower it to achieve the best customer and employee experience. 

Microsoft Teams is a trusted calling platform used by more than 20 million users around the globe for its cutting-edge features, performances and reliability. The latest Cavell Forecast suggests that this growing trend is going to reach unseen peaks, with Microsoft’s best calling platform playing a major role in the game.

If reaching ambitious results is what is all about, Microsoft Teams can perform even better with the help of the Imagicle UCX Platform, designed to supercharge it for top-notch communications & collaboration.

That’s exactly what we talked about during the Imagicle for Microsoft Teams Virtual Roadshow, an exclusive 1,5 hours-long virtual event that took place on November 14th & 21st 2024. Spread across 5 full immersive sessions packed with product highlights, fresh updates, and live demos, it attracted almost 500 registrants, and was nothing short of a must-see event that… wait for it is now available for on-demand access. 🎉

Should you not be into spoilers, we suggest jumping right into the session by clicking on the button below: 

Watch Imagicle for Microsoft Teams Virtual Roadshow.

To anyone still reading, here’s a few more reasons to watch or rewatch it.

Five sessions to guide you through the power of UCX Platform for Microsoft.

The Virtual Roadshow went straight to the heart of the topic with a general overview concerning Microsoft Teams usage, market perspectives and forecasts to give you a bird’s eye view of why it’s being chosen by more and more users around the globe. As a matter of fact, we can expect to see almost 60M by the end of 2028, testifying MS Teams success in offering an easy to use, cost-saving platform adopted by a vast number of businesses, with 47% of them being medium-size.

The second session brought all the attention to the Imagicle UCX Platform, powered by AI-infused services to perfectly complement Microsoft Teams with improved customer and teams experience. This said, the event went on with five sessions to guide you through all the Imagicle integrations available for Microsoft Teams. To give you an even closer look into it, all the sessions touched base on features, use cases, live demos and more:

• We started off with Imagicle Attendant Console, now empowered with the brand new ACS integrations and officially certified to integrate with Microsoft Teams to provide a complete Customers Service to seamlessly answer, park and transfer calls with a user-friendly interface.
• Later on, Imagicle Virtual Receptionist took the stage. Providing a completely new way to welcome callers by easily reaching any company contact or department in self-service, this AI-based solution ensures 24/7 availability, easy configuration, multi-lingual capabilities and missed calls notifications to complete the scenario.
• A section dedicated to the Imagicle solutions for Contact Center followed, with Virtual Agents helping to automate conversations with customers across voice and digital channels for an easy to manage, 24/7 self-service to solve common issues. Next to bots, Imagicle Agent Console adds the final piece to the puzzle allowing easy management of calls and chat messages across platforms like WhatsApp, Telegram, and Messenger.
• We could almost see the finishing line with Imagicle Call Recording, our solution certified to integrate with Microsoft Teams designed to capture every conversation in compliance with internal and external regulations like GDPR, MiFID II, and HIPAA. To top it off, AI Voice Analytics, Sentiment Analysis and Transcriptions showed the attendees how easy analyzing conversations can be.
• Eventually, Imagicle Digital Fax demonstrated that faxing is still pretty much used among businesses for its legal validity, eco-friendliness, and costs-saving nature, while Imagicle Call Analytics led the event to its conclusions with 50+ ready to use reports to keep track of your Microsoft Teams conversations.

In a nutshell, this Virtual Roadshow was such a great accomplishment for Imagicle. It let us confirm our strong, long-lasting alliance with Microsoft Teams and showcase all the amazing achievements we obtained throughout the year, with MS Teams Certifications for Security&Privacy and Contact Center holding a special place in our hearts. It’s a true milestone the one we’re celebrating today, and a fundamental step to mark a whole future of innovations.

Alright, all the spoilers are out. You now have everything you need to know about Imagicle Virtual Roadshow, including backstage details, objectives and summed-up agenda. All that’s left to do is watch the session yourself! Click below to live again the Imagicle for MS Teams Virtual Roadshow highlights in your own language.

Imagicle for Microsoft Teams is now available to watch.