Virtual Agents for Education. Happier students and less overworked staff.

Education’s Digital Makeover: Time to Catch Up with Virtual Agents!

Those who work in schools, universities, colleges, etc., know that addressing logistical concerns, scheduling appointments, managing payments, and keeping students updated are huge parts of the daily workload. With restricted office hours and a high volume of students, things get hectic quickly.

On top of that, with the increase in remote learning, students can easily get lost regarding exam dates, payment deadlines, classroom locations, and more. The fast-paced nature of education demands quick and precise responses, which staff often struggle to provide due to limited resources and outdated systems.

The tech infrastructure in educational facilities often struggles to keep up with the digital era. Many institutions still rely heavily on paper-based processes and lack relevant automation, making it challenging to avoid student complaints and overworked staff.

The solution lies in Imagicle Virtual Agents.

Imagicle Virtual Agents: Serving Staff and Students Better with AI Chatbots and Voicebots for Education

Imagicle Virtual Agents are AI-powered virtual assistants that automate conversations through natural interactions and integrate chat and voice channels with human agents to improve customer and employee experiences.

Imagicle offers two types of Virtual Agents:

• Imagicle Voice Virtual Agent, designed to automate voice-based interactions;
• Imagicle Digital Virtual Agent efficiently manages requests across digital platforms like WhatsApp, Telegram, Messenger, Slack, and more.

Implementing Virtual Agents in educational settings can result in:

• Bringing the number of student calls to be attended by staff almost to zero since Virtual Agents are able to answer repetitive tasks via multiple channels.
• Students don’t have to wait until the next day (or days) for an answer because Virtual Agents are up and running 24/7/365.
• Answers will always be precise and prompt, eliminating the possibility of human error or talking to the wrong person about a particular issue.
• Appointments with professors, exam reschedulings, etc., will always be booked at a mutually convenient time, with no fear of overlapping.

Let’s discuss some of these use cases for Virtual Agents in more concrete terms.

Use Cases of Virtual Agents for Education

1. Course Availability and Content

Students can interact with the Imagicle Digital Virtual Agent to learn about available courses. The AI chatbot can provide up-to-date information on course offerings, schedule changes, and prerequisites. It can also assist with the registration process by guiding students through course selection and enrollment steps and offering real-time feedback on course availability.

2. New Student Orientation

Voice Virtual Agent can handle incoming phone calls from new students seeking orientation information. It can conduct an automated phone tour, explaining the campus layout, upcoming orientation events, and how to access various student services. If a student needs further assistance or has more complex queries, the voicebot can transfer the call to a human advisor while summarizing the student’s needs for a smoother handoff.

3. Fees and Tuition Payment

Virtual Agents can manage fee-related queries. Students can make payments directly through the chat interface. The AI voicebot can handle incoming calls related to tuition payments. It can provide details on payment due dates, assist with making payments over the phone, and offer guidance on financial aid options.

In summary, Imagicle Virtual Agents offer practical and efficient ways to enhance educational services. The chatbot excels in handling text-based interactions, automating responses, and guiding students through digital interfaces. Meanwhile, the voicebot provides a human-like touch over the phone, managing spoken inquiries and ensuring a smooth transition to human support when needed.

See it in action.

Dive into a self-service demo experience for the educational sector.

Conclusions.

In the race to stay ahead in the digital age, educational institutions must embrace new technologies. With Imagicle Virtual Agents, you can automate mundane tasks, reduce workload, and enhance everyone’s overall experience. It’s time to invest in a smarter, more efficient future for education. Don’t wait—bring Virtual Agents into your institution today and see the difference they can make!

Don’t forget to experience the interactive demo on our website. Try right now!