Imagicle apps. Bringing value to your Webex Calling.

Webex Calling offers customers an open ecosystem and the flexibility to integrate with other applications. Through partnership with Imagicle, Webex Calling gives customers the opportunity to leverage new tools to improve the productivity and experience of users, and streamlines cloud migrations.

Read on to discover the value Imagicle is bringing to Webex Calling.

Flight to the Cloud: market situations and scenario challenges.

Many companies worldwide are either considering moving their calling and collaboration to the cloud, are migrating right now, or have completed their migration. Still, not everyone will get there at the same speed. 

Migration from on-prem collaboration systems to the cloud presents different challenges, based on the stage the company is at on their cloud journey.

• Companies who still run their communications on-prem may want to enhance their outdated UC apps to support modern business needs, but at the same time, avoid upgrading the entire collab platform, due to budget constraints, or to protect legacy investments.
• Companies in the middle of their cloud migration need to reduce complexity, integrate existing and new collaboration devices/tools, and, above all, avoid a disjointed experience for power users. 
• Companies that have already migrated to the cloud don’t want to lose management control and security and want to keep their advanced calling features and enhanced UX, especially for power users.

This is where Imagicle comes into play.

Imagicle UCX Cloud Suite: perfect value proposition for Cisco customers.

The Imagicle UCX Cloud Suite is Imagicle’s complete set of UC apps that complement Webex Calling migration tools, to further simplify deployments, integrations, administration, and use.

It’s available on Cisco GPL S+ with all the must-have UC apps inside it: Attendant Console with Advanced Queueing and Auto Attendant, Call Recording with Voice Analytics, Digital Fax, and much, much more.

• It supports cloud, on-prem, and hybrid environments seamlessly.
• It supports mixed calling platforms (Webex Calling DI/MT, UCM/BE, HCS, BroadWorks).
• It’s fully integrated with customers’ daily tools, like the Webex App and Jabber.
• It provides the UX customers are used to, during and after the migration to cloud calling platforms.

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Would you like to try this experience first-hand? 

Book a free, customized, live demo with one of our experts.

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Let’s take a look at the apps inside the Imagicle UCX Cloud Suite.

Attendant Console, Digital Fax, and Call Recording. Enable power users of all Cisco calling platforms.

Imagicle Attendant Console for Webex Calling: deliver a delightful customer experience.

Imagicle offers a flagship Cloud Attendant Console with Advanced Queueing and Auto Attendant services, serving mixed on-prem and cloud environments.

Imagicle Attendant Console for Webex Calling provides a powerful experience for hybrid workers, and it’s fully compatible with Webex Calling multi-tenant and Dedicated Instance, Cisco UCM/BE and HCS, providing the same console experience on all platforms, to make future migrations a breeze.

Imagicle Digital Fax for Webex Calling.

Imagicle Digital Fax is a software- based fax solution that is fully integrated with Webex Calling and accessible from Control Hub, delivering a 100% cloud-based faxing solution. Thanks to this direct connection, you’re able to send and receive faxes, regardless of your PSTN option (including Cisco Calling Plans), with easy access and configuration from the Webex App.

Imagicle Call Recording: soon inside Control Hub.

Imagicle Call Recording allows users to record calls and provides analytics with transcription, sentiment analysis, and reporting; with unlimited storage from the Imagicle Cloud at no additional cost.

It’s compliant with GDPR, MiFID II, PCI-DSS, and HIPAA and, soon, it will be available inside the Control Hub.

And there’s more! In Winter Release 2023, Imagicle will release Imagicle Screen Recording, an add-on to Imagicle Call Recording, to capture users‘ on-screen activities during call recording and provide comprehensive transaction recording and regulatory compliance. If you’re interested in Imagicle Screen Recording, subscribe to our newsletter to get all the news about it in real-time.

Attendant Console, Digital Fax, and Call Recording are just three of the many apps inside our UCX Cloud Suite, to help you boost and modernize your Webex Calling all-round.

If you want to know more about Imagicle’s native integrations with Webex Calling, you’re in luck! There’s an on-demand webinar for you to watch here!

Work together, win together.

Last, but not least, Imagicle doesn’t stop at providing you the best solutions and value for Webex Calling. The team is composed of 100+ people in sales, presales, support, advanced services, etc. that are eager to help you every step of the way, in your language and in your time zone. Our experts are happy to be involved in discovery calls, demos, quotes, POCs, etc. and to provide you with the best possible experience.

As you likely know, this year, ecosystem partners aren’t part of the WebexOne event, but don’t worry, you’ll hear about Imagicle many times during the various sessions.

Conclusions.

Imagicle complements Webex Calling by delivering tools that improve the productivity of power users and streamline migrations to the Cloud through a native integration that fits seamlessly with the Webex Calling user experience. A whole set of added value ready to take Webex Calling experience to the next level.

If you’re considering a move to the Cloud and you think that Imagicle solutions for Webex Calling are a match for you, or if you’re already on the Cloud and would like to empower your Webex Calling, Imagicle is the right choice! 

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Start your journey today.

Book a free demo and see the Imagicle solutions in action.

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