Imagicle UCX Platform

Elevating the experience of your teams and customers, making your calling platform a better place, with AI infused services.

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Welcome

Customers through voice and digital interactions with smart workspaces.

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Automate

Conversations with customers and colleagues via digital & voice channels.

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Ensure

Adherence to external regulations and internal procedures.

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Analyze

To optimize and enhance customer and employee experiences.

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Welcome

Customers through voice and digital interactions with smart workspaces.

DISCOVER MORE

Automate

Conversations with customers and colleagues via digital & voice channels.

DISCOVER MORE

Ensure

Adherence to external regulations and internal procedures.

Discover more

Analyze

To optimize and enhance customer and employee experiences.

DISCOVER MORE

How Imagicle can help you.

Contact Centers

Receptionists

Quality&Compliance

Call monitoring

Secure Faxing

Elevate Your Contact Center Experience

Enhance your Customer Experience by integrating human and virtual interactions across voice and digital channels. Elevate your Agent Experience with smart workspaces that enable seamless engagement with customers via live chats on their preferred digital platforms.

Let Virtual Agents handle customer conversations automatically and solve common issues round the clock. Ensure comprehensive capture, compliance, and evaluation of all interactions to enhance customer satisfaction effectively.

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Simplify Receptionists' workflows.

Streamline call answering, transferring, and handling multiple calls swiftly with the Attendant Console, a user-friendly interface equipping you with all necessary features at your fingertips for efficient call management.

Enhance your welcoming capabilities with the AI Virtual Receptionist, your AI-powered digital counterpart providing automatic assistance as a backup or during non-business hours. It engages with customers in multiple languages, understands their inquiries, and delivers contextual responses based on FAQs and requests.

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Capture, comply, and evaluate all your interactions.

Get the complete picture of every conversation with call and screen recording, while ensuring regulatory requirements and adhering to internal protocols. Analyse interactions with customers through transcriptions and AI sentiment analysis to evaluate your service's quality.

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Get actionable insights on all your call traffic and costs.

Access over 50 reports for outgoing, incoming, external, and internal calls, as well as for phone adoption and usage, allowing to pinpoint the actual effectiveness of your resources, enhance your call tracking capabilities, correctly allocate budgets, and more.

These reports are readily available, customizable to your specific requirements, and can be scheduled to align with your operational needs.

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Achieve bulletproof data and communication transmission from any device.

Send or receive faxes directly from your pc or any other device in a click. Securely access your faxes anywhere with a personal and encrypted access, fully compliant with GDPR and HIPAA. Get rid of ATA, paper, and toner costs, making your organization greener.

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Easily integrate with the things you already use and love.

Use pre-built integrations or build your own custom integrations using our secure developer API.

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Turn Microsoft Teams into a Contact Center.

Can Microsoft Teams be used as a contact center? With Imagicle solutions, the answer is yes, and it's easier than ever. From call handling, to smart routing, to chat support, to built-in AI assistance, everything is as fast as a click.

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We are Imagicle

Imagicle is a Zucchetti Group company founded in 2010 with over 130 people across 7 offices in Italy, France, the United States, and the Middle East. We deliver AI-powered UC and CX apps, Omnichannel Contact Center & Receptionist with Virtual Agents, Compliance & Quality Recording, and Advanced Analytics, delivering faster, smarter, and easier communication and collaboration across cloud, hybrid, and on-prem environments for Cisco/Webex and Microsoft Teams. Over the years, we have served more than 3,000 customers in over 150 countries across a wide range of industries, providing 24/7/365 support in 7 languages within each customer’s time zone, and consistently earning satisfaction ratings of 9.8/10 for Support and 8.6/10 for Customer Success.

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K+

Customers

Countries

Employees

Offices

Imagicle UCX Platform

Welcome

Automate

Ensure

Analyze

Welcome

Automate

Ensure

Analyze

Easily integrate with the things you already use and love.

Turn Microsoft Teams into a Contact Center.

What's up?

Compliance Recording in 2026: a complete guide

AI Customer Service done right: automation to empower humans

Can Teams be an Inbound Contact Center Software? A Playbook

Teams Call Queue Reporting: What is the Queues App?

Compliance Recording in 2026: a complete guide

AI Customer Service done right: automation to empower humans

Can Teams be an Inbound Contact Center Software? A Playbook

Teams Call Queue Reporting: What is the Queues App?

Some of our happy customers