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Hotel Services
A five star experience for your hotel.
Integrate your preferred Cisco platform with your Hotel’s PMS and provide your staff and guests with a five star experience, from check-in to check-out.
All the services you need for your Hotel.
From check-in to check-out.
Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.
Enhance your guests’ experience.
Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.
Boost your staff efficiency.
Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.
100% compatible with Cisco.
Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.
Integrated with more than 100 PMS.
Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.
For hotels, chains, and cruise ships.
The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!
From check-in to check-out.
Enable room IP phones, wake-up calls, guests' names, room status, call bills, lock/unlock phones, and much more. Imagicle Hotel Services takes care of everything.
Enhance your guests’ experience.
Give them the room telephone services they expect during their stay: welcome them by name with customized messages on the room phone, and more.
Boost your staff efficiency.
Optionally add Imagicle Attendant Console, Contact Manager, Digital Fax, and more to manage guests' needs with a smile.
100% compatible with Cisco.
Integrated with all the Cisco UC Platforms and compatible with any phone device, including analog ones.
Integrated with more than 100 PMS.
Complete integration with the leading PMS platforms based on FIAS, Mitel emulation, or UHLL protocol.
For hotels, chains, and cruise ships.
The ideal solution to provide the perfect experience for your guests and staff, no matter how many rooms you have!
Integrated with the solutions you love.
Try Hotel Services
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.
Details that make the difference.
Welcome your guests the right way.
You can manage all the telephone room standard functions directly from your PMS with a click. Your guests will be welcomed by a whole set of comforts: a personalized message on the phone display (unlocked and ready to make calls), an instant notification for voicemail, wake-up calls, do not disturb status (DND) that can be set from the room phone, and much more!
Only the best for your staff.
Your staff can take advantage of a variety of additional services, including Imagicle Customer Service to streamline incoming calls management, Contact Manager to centralize multiple directories and always know who's calling thanks to the Caller ID, or Imagicle Digital Fax, to virtualize 100% of the fax service, reduce costs and increase performance.
Need to move your guest to another room?
No problem! If any of your guests need to change room, you can move their voicemail messages, customized greetings on the phone display, and assign the wake-up calls to the new room, with a simple click. You won't even notice the difference.
Your guests’ check-out has never been easier.
All the room phone functions, call history, and voice mail can be reset in a snap. All call data is automatically displayed on the PMS to provide the guest with accurate bill reports, all voice mails are deleted, and the guest’s name on the phone display turns into “Vacant”.
Check the room status.
Housekeeping can set many different statuses from the room’s phone by simply entering a pin. After cleaning up the room, they can easily change the status from dirty to clean and you’ll know when the room is ready for the next guest in real-time from your PMS.
The perfect solution to integrate your PMS with Cisco Platforms.
Offering the best experience to your guests is a must. That's why Imagicle Hotel Services provides all the hotel services you need, plus a complete integration with more than 100 PMS, such as Oracle Hospitality OPERA Property Management, Galaxy Lightspeed, Protel, Infor/Amadeus, Brilliant, SilverByte, Roomaster, Agilysys, INNkeeper, Booking Center, Hyatt Vacation Ownership.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Hotel Services.
Get the most out of it.
Imagicle Hotel Services is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn More
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
Resources.
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Brochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle appsElevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era. -
Brochure BrochureImagicle Hotel Services Product Brochure.Imagicle Hotel Services Product Brochure.
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Customer success Customer successOBEROI + Imagicle: unforgettable guest experience.OBEROI + Imagicle: unforgettable guest experience.Discover how Oberoi offers its guests a high-level service and how it improved staff operating efficiency with Imagicle.
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Brochure Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.
Brochure Brochure
Imagicle Hotel Services Product Brochure.
Imagicle Hotel Services Product Brochure.
Download
Customer success Customer success
OBEROI + Imagicle: unforgettable guest experience.
OBEROI + Imagicle: unforgettable guest experience.
Discover how Oberoi offers its guests a high-level service and how it improved staff operating efficiency with Imagicle. It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
Hotel Services Tech Specs.
All the technical specifications you need to work with Imagicle at best.
Compatible calling platforms.
What calling platforms is Hotel Services compatible with?
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
| Producer | System | Release | Certifications | Notes |
|---|---|---|---|---|
| CISCO | HCS | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager (Included Webex Calling Dedicated) | 8.6- 9.x- 10.x- 11.x- 12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 6000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Unified Communications Manager Business Edition 7000 | 8.6- 9.x- 10.x- 11.x-12.x-14.x | Cisco Compatible | |
| CISCO | Webex Calling Multi-Tenant | Limited features available. Please contact Imagicle for more details. |
Compatible endpoints
What endpoints is Hotel Services compatible with?
| Product | Producer | Phone | Certifications | Notes |
|---|---|---|---|---|
| Imagicle Hotel Services | ANY | Any type of phone supported- included analog and SIP phones |
Supported PMS and SPMS
What PMS and SPMS does Hotel Services support?
| PMS Name supported by Imagicle Hotel Services | Protocol | Requirements | |
|---|---|---|---|
| Agilysys LMS | MITEL | ||
| Broadsoft Jazz | MITEL | ||
| Centigram | MITEL | ||
| Choice Advantage | MITEL | ||
| CMS | MITEL | ||
| Comfort Suites | MITEL | ||
| DuVoice Advanced | MITEL | ||
| DuVoice IVMP | MITEL | ||
| Encore | MITEL | ||
| Epitome | MITEL | ||
| Galaxy LightSpeed | MITEL | ||
| Hilton OnQ | MITEL | ||
| Hilton OnQ (System 21) | MITEL | ||
| HIS | MITEL | ||
| HOTELCUBE | MITEL | ||
| HMS | MITEL | ||
| HSS Promus | MITEL | ||
| Innovations | MITEL | ||
| Innsist | MITEL | ||
| InnSoft Checkin | MITEL | ||
| Lanmark | MITEL | ||
| Lexington | MITEL | ||
| Lodgistix | MITEL | ||
| Marriott Fosse | MITEL | ||
| Marriott Full Service (FS) | MITEL | ||
| Megasys/Foxwoods | MITEL | ||
| Nova | MITEL | ||
| Resort Data Processing | MITEL | ||
| Richie | MITEL | ||
| Room Master | MITEL | ||
| SIHOT | MITEL | ||
| Softbrands | MITEL | ||
| Timeshareware | MITEL | ||
| Victorian | MITEL | ||
| Visual Matrix | MITEL | ||
| WebRezPro | MITEL | ||
| Zeus | MITEL | ||
| Agilysys VisualOne | UHLL | Comtrol Lodging Link | |
| ATRIUM | UHLL | Comtrol Lodging Link | |
| AutoClerk | UHLL | Comtrol Lodging Link | |
| Booking Center | UHLL | Comtrol Lodging Link | |
| Cenium | UHLL | Comtrol Lodging Link | |
| cHar Desarrollo de Sistemas - utile PMSlink | UHLL | Comtrol Lodging Link | |
| Club Intrawest | UHLL | Comtrol Lodging Link | |
| Consolidated Resorts | UHLL | Comtrol Lodging Link | |
| Docomo Intertouch - EWS Server | UHLL | Comtrol Lodging Link | |
| Eurofluxo (billing only) | UHLL | Comtrol Lodging Link | |
| Execu/Tech Systems | UHLL | Comtrol Lodging Link | |
| Guestline | UHLL | Comtrol Lodging Link | |
| Hotel Software Systems | UHLL | Comtrol Lodging Link | |
| Hotelogix | UHLL | Comtrol Lodging Link | |
| HSS Front Clerk 2000 | UHLL | Comtrol Lodging Link | |
| Hyatt Vacation Ownership | UHLL | Comtrol Lodging Link | |
| iHotelligence | UHLL | Comtrol Lodging Link | |
| INNfinity | UHLL | Comtrol Lodging Link | |
| INNkeeper | UHLL | Comtrol Lodging Link | |
| innRoad | UHLL | Comtrol Lodging Link | |
| InnSpire Intelligent Hotels | UHLL | Comtrol Lodging Link | |
| Instant Software | UHLL | Comtrol Lodging Link | |
| Intelity | UHLL | Comtrol Lodging Link | |
| IQware | UHLL | Comtrol Lodging Link | |
| iRiS Software System ltd | UHLL | Comtrol Lodging Link | |
| KEYPR | UHLL | Comtrol Lodging Link | |
| Knowcross Limited | UHLL | Comtrol Lodging Link | |
| LG Electronics | Inc. | UHLL | Comtrol Lodging Link |
| LogiSoft | UHLL | Comtrol Lodging Link | |
| MAESTRO | UHLL | Comtrol Lodging Link | |
| MAiS | UHLL | Comtrol Lodging Link | |
| Mingus Hotello | UHLL | Comtrol Lodging Link | |
| MSI-Multi-System Inc (Former REMco) | UHLL | Comtrol Lodging Link | |
| MyHMS | UHLL | Comtrol Lodging Link | |
| Nonius Software | UHLL | Comtrol Lodging Link | |
| NOVEXSYS | UHLL | Comtrol Lodging Link | |
| ONETECH | UHLL | Comtrol Lodging Link | |
| PAR Springer-Miller ATRIO | UHLL | Comtrol Lodging Link | |
| Precision Dynamics Corporation | UHLL | Comtrol Lodging Link | |
| Proteus | UHLL | Comtrol Lodging Link | |
| ResortSuite | UHLL | Comtrol Lodging Link | |
| RezStream | UHLL | Comtrol Lodging Link | |
| RMS | UHLL | Comtrol Lodging Link | |
| Roomchecking | UHLL | Comtrol Lodging Link | |
| RSI RoomKey | UHLL | Comtrol Lodging Link | |
| Sabre SynXis | UHLL | Comtrol Lodging Link | |
| Safemark | UHLL | Comtrol Lodging Link | |
| Skyware Systems | UHLL | Comtrol Lodging Link | |
| SPI-System Product Intl - SPI Win | UHLL | Comtrol Lodging Link | |
| StayNTouch Rover | UHLL | Comtrol Lodging Link | |
| Synergex RCC | UHLL | Comtrol Lodging Link | |
| Systems Associates | Inc | UHLL | Comtrol Lodging Link |
| VirtualHotel (former Cardola) | UHLL | Comtrol Lodging Link | |
| V-Link Hospitality Technologies - SiteLogix Send | UHLL | Comtrol Lodging Link | |
| V-Link Hospitality Technologies - SiteLogix Receive | UHLL | Comtrol Lodging Link | |
| Wyndham Vacation Ownership | UHLL | Comtrol Lodging Link | |
| Brilliant | FIAS | ||
| Concepts | FIAS | ||
| Infor/Amadeus | FIAS | ||
| iTesso | FIAS | ||
| NewHotel | FIAS | ||
| Oracle Hospitality OPERA Property Management | FIAS | FIAS_BUE | p.n. 5001-345 |
| Protel | FIAS | ||
| SilverByte | FIAS | ||
| Visual Hotel Program (VHP) - Sindata | FIAS | ||
| Oracle Hospitality Cruise SPM | Proprietary |
Check what requirements you need to satisfy to deploy in production or test in your lab.
Certifications.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Hotel Services.
Advanced Services
Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare
Choose the best plan for your business and get the support you need in 7 languages.
It's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial
From the Imagicle Beat blog.
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Products BlogImagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
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Products BlogImagicle apps. Bringing value to your Webex Calling.Imagicle apps. Bringing value to your Webex Calling.Discover how Imagicle + Webex improve and streamline the experience of all users.
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Products Blog15 Tips to Improve Customer Satisfaction in Call Centers15 Tips to Improve Customer Satisfaction in Call CentersLearn how to bring customer satisfaction to new hights by improving call center strategies.
Products Blog
Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.
As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.
Products Blog
Imagicle apps. Bringing value to your Webex Calling.
Imagicle apps. Bringing value to your Webex Calling.
Discover how Imagicle + Webex improve and streamline the experience of all users.
Products Blog
15 Tips to Improve Customer Satisfaction in Call Centers
15 Tips to Improve Customer Satisfaction in Call Centers
Learn how to bring customer satisfaction to new hights by improving call center strategies.Dedicated webinars.
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EN
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WEBINAR - Sales Lab45’Why hotels choose Cisco and Imagicle for their telephone services.Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers. -
EN
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WEBINAR - How to Lab40’Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist. -
EN
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WEBINAR - Release45’Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
EN
Watch
Watch
WEBINAR - Sales Lab
45’
Why hotels choose Cisco and Imagicle for their telephone services.
Find out how to integrate the PMS with Cisco and add missing services to the hotel of your customers.
EN
Watch
Watch
WEBINAR - How to Lab
40’
Welcome your customers the right way: Attendant Console and Virtual Receptionist. (EMEAR)
Join us in this webinar as we explore the power of Imagicle Attendant Console combined with the new Virtual Receptionist.
EN
Watch
Watch
WEBINAR - Release
45’
Introducing UCX Engage Essentials for Webex Customer Experience Essentials. (EMEAR)
Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
Let's find out more!
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Download
Brochure BlogElevate your Microsoft Teams experience with AI-enhanced Imagicle appsElevate your Microsoft Teams experience with AI-enhanced Imagicle appsMicrosoft Teams: from calling platform to a 360-degree tool to handle your communications in the new digital era.
-
Brochure BrochureImagicle Hotel Services Product Brochure.Imagicle Hotel Services Product Brochure.
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Brochure BlogFrom human to virtual receptionist. A short overview.From human to virtual receptionist. A short overview.Meet our new AI colleague through a short vademecum.
Download
Brochure Blog
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Elevate your Microsoft Teams experience with AI-enhanced Imagicle apps
Microsoft Teams: from calling platform
to a 360-degree tool to handle your
communications in the new digital era.
Brochure Brochure
Imagicle Hotel Services Product Brochure.
Imagicle Hotel Services Product Brochure.
Download
Brochure Blog
From human to virtual receptionist. A short overview.
From human to virtual receptionist. A short overview.
Meet our new AI colleague through a short vademecum.We love answering your questions.
Can Imagicle Hotel Services serve multi property environments?
Yes. With a single deployment, especially if you choose the Cloud, Imagicle Hotel Service can handle multiple properties, even with overlapping dialing plans. It can also handle complex environments with a centralized instance.
Can I integrate Hotel Services with other Imagicle solutions to help my staff?
Of course! Hotel Services can be integrated with our Digital Fax, Attendant Console, and Contact Manager solutions to ensure streamlined and precise call management.
Can I access the hotel guest list from my Attendant Console, if installed?
Yes, the integration with the PMS will allow you to synchronize the up to date guest list with the Attendant Console directory, if installed, thus allowing operators to greet guests by their names.
Does Imagicle Hotel Services support Cisco’s and other third-party phones?
Yes. Like our other apps, it supports a great variety of phones, even analog ones. Visit our integrations section to know more.
Is Imagicle Hotel Services's licensing based on the number of rooms or on the number of internal extentions?
Licensing is based on the number of rooms. If a room has 3 phones with the same internal number, you will have one license only.
Get the most out of it.
Imagicle Hotel Services is often used in combination with these solutions.
Attendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn More
Digital Fax
Virtualize fax management: send faxes from email, web, and mobile. Save on materials and maintenance and help the planet.
Learn More
Contact Manager
Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.
Learn MoreIt's your turn! Give it a try!
Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial